How can we help?
Below are the fastest means to get you where you need to go, whether you’re new here or an existing merchant with a query.
FAQ
A
STICPAY is a global e-wallet solution that offers secure and convenient online payments using only your email address and password. With STICPAY, you can easily deposit and withdraw funds and use them for various services.
Security is a top priority at STICPAY. Your sensitive financial information remains hidden from the payee during transactions. We consistently update our platform with the latest fraud prevention technologies to keep your data safe.
Using STICPAY e-wallet simplifies your payment process. You can securely store your payment details in your account, eliminating the need to carry or re-enter them repeatedly.
Security is a top priority at STICPAY. Your sensitive financial information remains hidden from the payee during transactions. We consistently update our platform with the latest fraud prevention technologies to keep your data safe.
Using STICPAY e-wallet simplifies your payment process. You can securely store your payment details in your account, eliminating the need to carry or re-enter them repeatedly.
A
STICPAY provides numerous advantages beyond traditional banking, including global access and a variety of payment options. Your account functions as a digital wallet, offering flexibility to use deposited funds, bank accounts, or debit/credit cards. With STICPAY, you stay in control of your finances.
By using STICPAY instead of traditional online banking or credit/debit cards, you can make international transfers, and pay a wide range of merchants. Sending money across borders is instant and either free or low-cost, making your STICPAY e-wallet one of the safest, cheapest, and fastest ways to send international payments. Check out all our fees here.
STICPAY allows you to hold multiple currency balances within your primary account, offering greater flexibility and helping you avoid conversion fees.
Our most active customers can enjoy exclusive benefits including access to special offers and rewards. Moreover, STICPAY offers Forex cashback, iGaming cashback and other exclusive promotions.
Additionally, you can access 24/7 customer support via email.
By using STICPAY instead of traditional online banking or credit/debit cards, you can make international transfers, and pay a wide range of merchants. Sending money across borders is instant and either free or low-cost, making your STICPAY e-wallet one of the safest, cheapest, and fastest ways to send international payments. Check out all our fees here.
STICPAY allows you to hold multiple currency balances within your primary account, offering greater flexibility and helping you avoid conversion fees.
Our most active customers can enjoy exclusive benefits including access to special offers and rewards. Moreover, STICPAY offers Forex cashback, iGaming cashback and other exclusive promotions.
Additionally, you can access 24/7 customer support via email.
A
After registering registering and verifying your account, you can make a deposit or receive payments to start transferring your funds. Discover the various payment options here to learn more about the features we offer.
With your account, you can:
- Pay a variety of merchants quickly and affordably.
- Manage funds across multiple currencies.
- Send and receive funds with friends or family members.
- Make international transfers at local rates.
- Earn rewards and enjoy discounts with several retailers.
A
Most people can use STICPAY, but there are some criteria you need to meet. If you're having trouble signing up, it might be due to one or more of the following reasons:
For more information on our registration policies, review our Terms & Conditions
- Age Restriction: You must be at least 18 years old to use STICPAY services.
- Incorrect Information: Double-check that the details you provided (such as your name, address, and date of birth) are correct and up-to-date. If you need assistance, email account@sticpay.com.
- VPN or Proxy Server: If you're using VPN or a proxy server, turn it off before registering. You may also need to use a different email address.
- Business Account Sign-Up: Avoid using business or commerce-related terms in your name or email address. To register a business account, use this link.
- Non-Supported Country: If you don't see your country listed during sign-up, it means STICPAY services are not available in your location. Check the list of restricted countries.
For more information on our registration policies, review our Terms & Conditions
A
If you receive an error indicating that your phone number or email address is already in use, it may mean you already have a STICPAY account.
For assistance, please email account@sticpay.com.
For assistance, please email account@sticpay.com.
A
Yes, verifying your identity is essential to ensure you have uninterrupted access to all STICPAY e-wallet benefits.
To complete identity verification, you'll typically need to provide documents such as a photo of your ID and proof of address.
To find out how to get verified on STICPAY, please refer to this guide or watch this video
Note: You may be asked for additional documents if there are any changes in your details or if there are discrepancies between your registration information and the documents provided.
To check your verification status or view your limits, visit the "Document > Account" section in your account.
For any questions regarding the verification process, please email account@sticpay.com.
To complete identity verification, you'll typically need to provide documents such as a photo of your ID and proof of address.
To find out how to get verified on STICPAY, please refer to this guide or watch this video
Note: You may be asked for additional documents if there are any changes in your details or if there are discrepancies between your registration information and the documents provided.
To check your verification status or view your limits, visit the "Document > Account" section in your account.
For any questions regarding the verification process, please email account@sticpay.com.
A
STICPAY offers two types of accounts—Personal and Merchant—each designed for specific needs based on the services you want to use. The fee structures also differ between personal and merchant accounts.
To register for a personal account, click here.
To register for a merchant account, click here.
Note: To apply for a merchant account, you need a fully operational website and must provide a detailed business description and the intended use for your STICPAY account. During the verification process, you'll also need to provide official registration documents for your company.
Personal STICPAY Account
A personal account is ideal for private individuals who want to use STICPAY for online payments or transferring funds to friends and family. Payments and account management are done in your name, so the payment methods and personal details you register must match your information.To register for a personal account, click here.
Merchant STICPAY Account
A merchant account is for businesses that want to integrate STICPAY as a payment option for their customers. This account is registered in the company's name, and all payments and account management occur under that company name. Deposits and withdrawals can be made to and from a bank account held under the company name.To register for a merchant account, click here.
Note: To apply for a merchant account, you need a fully operational website and must provide a detailed business description and the intended use for your STICPAY account. During the verification process, you'll also need to provide official registration documents for your company.
A
STICPAY services are available in more than 200 countries worldwide. However, there are some restricted countries where STICPAY does not offer services. For a complete list of countries serviced by STICPAY, please refer to our Terms & Conditions.
A
If you can't find your specific issue in the FAQ, there are several ways to reach out to us. Feel free to reach out to us via email.
- For general inquiries and account, you can email us at account@sticpay.com
- If you have a question related to payment, you can email us at funds@sticpay.com
- If you have concerns about security, you can email account@sticpay.com
- For merchant-related questions, you can email us at merchant@sticpay.com
- For affiliate inquiries, email us at affiliate@sticpay.com
A
Your phone number must be accurate for STICPAY services related to payments and communication.
If you have changed your phone number and want to update it, follow these steps:
Log in to your account.
Go to Settings > Info > Mobile Phone Number.
Enter the 6-digit verification code sent to your new phone number.
If you have any issues during phone verification, please email us at account@sticpay.com
If you have changed your phone number and want to update it, follow these steps:
Log in to your account.
Go to Settings > Info > Mobile Phone Number.
Enter the 6-digit verification code sent to your new phone number.
If you have any issues during phone verification, please email us at account@sticpay.com
A
You can update your personal details in different ways depending on the type of information you want to change.
Email
Log in to your account and go to Settings > Email.
Please note that even though you can change your email address for receiving notifications, the email associated with your login credentials will remain the same.
Name, Date of Birth, or Address
Email account@sticpay.com to request to update these details.Mobile Phone Number
Log in to your account and go to Settings > Info > Mobile Phone Number.Password
Log in to your account and go to Settings > Info > Password.Please note that even though you can change your email address for receiving notifications, the email associated with your login credentials will remain the same.
A
STICPAY suggets to update your password regularly to keep your accounts secure.
Click "Forgot Password".
Follow the instructions to reset your password.
Go to Settings > Info > Password.
Follow the prompts to change your password.
If you have any issues during the password reset process, please email us at account@sticpay.com..
Here's how to reset your password:
If you forgot your password:
Go to the login page.Click "Forgot Password".
Follow the instructions to reset your password.
To reset your password for security reasons:
Log in to your account.Go to Settings > Info > Password.
Follow the prompts to change your password.
If you have any issues during the password reset process, please email us at account@sticpay.com..
A
To verify your STICPAY account, we require specific documents that meet our standards. Your documents may be rejected if they don't satisfy our verification criteria. Here are some possible reasons for document rejection:
You can find tips for verifying you STICPAY account here.
For any issues with your verification, please email us at account@sticpay.com.
Proof of Legal Existence (PLE)
- Expired Identity Document: Your ID verification document has expired.
- Incomplete Upload: You did not upload both sides of your ID document.
- Name Mismatch: The name on your identity document doesn't match the name on your STICPAY account.
- Poor Quality: Your document is blurry or illegible. Ensure your document scan or photo is high-resolution and clear.
- File Issues: We couldn't open the file you sent, it exceeded the file size limit (10MB), or the file format was unsupported. To correct this, re-save your document in an accepted format (jpg, jpeg, gif, png, pdf).
Proof of Address (POA)
- Missing Date of Issue: Your address verification document lacks a date of issue.
- Document Age: Your address verification document must have been issued within the last 3 months.
- Name Mismatch: The name on your address document doesn't match the name on your STICPAY account.
- Poor Quality: Your document is blurry or illegible. Make sure your document scan or photo is high-resolution and clear.
- File Issues: We couldn't open the file you sent, it exceeded the file size limit (10MB), or the file format was unsupported. Re-save your document in a supported format (jpg, jpeg, gif, png, pdf).
You can find tips for verifying you STICPAY account here.
For any issues with your verification, please email us at account@sticpay.com.
A
To verify your STICPAY account, you need to provide specific documents. Follow these steps to upload your documents:
Log in to your account.
Go to Document > Account.
Required Verification Documents:
In this video guide we help you with uploading your documents and get your account verified in a few simple steps here.
If you have any issues during the verification process, please email us at account@sticpay.com.
Log in to your account.
Go to Document > Account.
Required Verification Documents:
- Proof of Legal Existence (PLE): Your identity verification document.
- Proof of Address (POA): Your address verification document.
Uploading Your Documents:
Proof of Legal Existence (PLE):
- Ensure your identity verification document is current and not expired.
- Upload both sides of your ID document.
- Check that the name on your identity document matches the name on your STICPAY account.
- Make sure your document scan or photo is high-resolution and clear.
- Use supported file types: jpg, jpeg, gif, png, pdf. The file size should not exceed 10MB.
Proof of Address (POA):
- Make sure your address verification document includes a date of issue.
- The document should be issued within the last 3 months.
- The name on your address verification document must match the name on your STICPAY account.
- Ensure your document scan or photo is high-resolution and clear.
- Use supported file types: jpg, jpeg, gif, png, pdf. The file size should not exceed 10MB.
In this video guide we help you with uploading your documents and get your account verified in a few simple steps here.
If you have any issues during the verification process, please email us at account@sticpay.com.
A
To verify your address, STICPAY accepts several types of documents. Your address verification document must match your registered address and provide clear images of the necessary parts, including:
Make sure your documents are recent (issued within the last 3 months), legible, and in a supported file format such as jpg, jpeg, gif, png, or pdf. The file size should not exceed 10MB.
If you have any issues with your verification, please email us at account@sticpay.com.
- Residential Address
- Name
- Issue Date
Accepted Document Types:
- Utility Bills: Water, electricity, gas, or telephone bills (including mobile phone bills)
- Bank Statements
- Letters from Recognized Public Authorities
Make sure your documents are recent (issued within the last 3 months), legible, and in a supported file format such as jpg, jpeg, gif, png, or pdf. The file size should not exceed 10MB.
If you have any issues with your verification, please email us at account@sticpay.com.
A
To verify your identity, STICPAY accepts the following documents. Please make sure to upload clear images of the highlighted parts:
Make sure the documents are valid and unexpired, and ensure your scans or photos are high-resolution and clear. Use supported file types such as jpg, jpeg, gif, png, or pdf. The file size should not exceed 10MB.
If you have any issues with your verification, please email us at account@sticpay.com.
Passport
Include a clear image of your photo and personal information.National ID
Upload scans of both sides of the document, ensuring the information is clear and legible.Driver's License
Provide scans of both sides of the license, ensuring the information is clear and legible.Make sure the documents are valid and unexpired, and ensure your scans or photos are high-resolution and clear. Use supported file types such as jpg, jpeg, gif, png, or pdf. The file size should not exceed 10MB.
If you have any issues with your verification, please email us at account@sticpay.com.
A
As a regulated financial institution, STICPAY must adhere to AML/CFT policies and comply with regulatory requirements. Sometimes, we may ask for additional verification documents, such as Proof of Income or Source of Wealth, to clarify your account activity. This could result in a temporary account restriction until the situation is resolved.
To submit your Proof of Income/Source of Wealth document, provide one of the following documents to STICPAY:
Ensure the documents you submit are clear, legible, and in a supported file format such as jpg, jpeg, gif, png, or pdf. The file size should not exceed 10MB.
If you have any additional questions, please email us at account@sticpay.com
To submit your Proof of Income/Source of Wealth document, provide one of the following documents to STICPAY:
Salary Pay Slip
Submit your most recent pay slip as proof of income.Investment Statement
Provide a statement showing details of your investments.Asset Selling Receipt
Submit a receipt from the sale of an asset.Bank Statement for 3 months
Provide a recent bank statement showing transactions and balances over the past three months.Ensure the documents you submit are clear, legible, and in a supported file format such as jpg, jpeg, gif, png, or pdf. The file size should not exceed 10MB.
If you have any additional questions, please email us at account@sticpay.com
A
As a regulated financial institution, STICPAY must confirm the information you provide to ensure proper service delivery. This verification process is based on the documents we request from you as a customer at various stages, including registration.
If you don't meet STICPAY's verification requirements, you won't be able to use the STICPAY service. Here's what you can do if you encounter verification issues:
We will work with you to address the verification issues and reach a satisfactory resolution.
If you don't meet STICPAY's verification requirements, you won't be able to use the STICPAY service. Here's what you can do if you encounter verification issues:
Check your documents
Ensure that the documents you submitted meet our requirements in terms of quality, clarity, and completeness.Verify your information
Double-check that the information you provided matches your identification and proof of address documents.Email us
If you can't resolve the issue or believe there may be a mistake, please email us at account@sticpay.com for further assistance.We will work with you to address the verification issues and reach a satisfactory resolution.
A
We hope you've enjoyed a safe and easy payment experience with STICPAY.
If you decide to close your account, you can do so for free at any time. Here's how:
Once your request is received, we will guide you through the account closure process. If you have any remaining balance in your account, please ensure you withdraw it before closing your account.
Thank you for using STICPAY!
If you decide to close your account, you can do so for free at any time. Here's how:
On The App
On iOS
Open the app, go to Menu > Settings (cog wheel icon) > Scroll down to the bottom of the page.On Android
Open the app, go to Menu > Settings (cog wheel icon) > Scroll down to the bottom of the page.On Desktop
Send an email to account@sticpay.com from your registered email address to request account closure.Once your request is received, we will guide you through the account closure process. If you have any remaining balance in your account, please ensure you withdraw it before closing your account.
Thank you for using STICPAY!
A
Welcome back to STICPAY!
If you closed your previous STICPAY account, you can sign up for a new STICPAY account here.
If your previous STICPAY account was closed due to a violation of our policies, you will not be able to sign up for STICPAY again.
If you have any issues while opening a new account, please email us at account@sticpay.com. We will help you through the registration phase and get you back on track.
Thank you for choosing STICPAY!
If you closed your previous STICPAY account, you can sign up for a new STICPAY account here.
If your previous STICPAY account was closed due to a violation of our policies, you will not be able to sign up for STICPAY again.
If you have any issues while opening a new account, please email us at account@sticpay.com. We will help you through the registration phase and get you back on track.
Thank you for choosing STICPAY!
A
STICPAY is a global e-wallet solution that offers secure and convenient online payments using only your email address and password. With STICPAY, you can easily deposit and withdraw funds and use them for various services.
Security is a top priority at STICPAY. Your sensitive financial information remains hidden from the payee during transactions. We consistently update our platform with the latest fraud prevention technologies to keep your data safe.
Using STICPAY e-wallet simplifies your payment process. You can securely store your payment details in your account, eliminating the need to carry or re-enter them repeatedly.
Security is a top priority at STICPAY. Your sensitive financial information remains hidden from the payee during transactions. We consistently update our platform with the latest fraud prevention technologies to keep your data safe.
Using STICPAY e-wallet simplifies your payment process. You can securely store your payment details in your account, eliminating the need to carry or re-enter them repeatedly.
A
STICPAY provides numerous advantages beyond traditional banking, including global access and a variety of payment options. Your account functions as a digital wallet, offering flexibility to use deposited funds, bank accounts, or debit/credit cards. With STICPAY, you stay in control of your finances.
By using STICPAY instead of traditional online banking or credit/debit cards, you can make international transfers, and pay a wide range of merchants. Sending money across borders is instant and either free or low-cost, making your STICPAY e-wallet one of the safest, cheapest, and fastest ways to send international payments. Check out all our fees here.
STICPAY allows you to hold multiple currency balances within your primary account, offering greater flexibility and helping you avoid conversion fees.
Our most active customers can enjoy exclusive benefits including access to special offers and rewards. Moreover, STICPAY offers Forex cashback, iGaming cashback and other exclusive promotions.
Additionally, you can access 24/7 customer support via email.
By using STICPAY instead of traditional online banking or credit/debit cards, you can make international transfers, and pay a wide range of merchants. Sending money across borders is instant and either free or low-cost, making your STICPAY e-wallet one of the safest, cheapest, and fastest ways to send international payments. Check out all our fees here.
STICPAY allows you to hold multiple currency balances within your primary account, offering greater flexibility and helping you avoid conversion fees.
Our most active customers can enjoy exclusive benefits including access to special offers and rewards. Moreover, STICPAY offers Forex cashback, iGaming cashback and other exclusive promotions.
Additionally, you can access 24/7 customer support via email.
A
After registering registering and verifying your account, you can make a deposit or receive payments to start transferring your funds. Discover the various payment options here to learn more about the features we offer.
With your account, you can:
- Pay a variety of merchants quickly and affordably.
- Manage funds across multiple currencies.
- Send and receive funds with friends or family members.
- Make international transfers at local rates.
- Earn rewards and enjoy discounts with several retailers.
A
Most people can use STICPAY, but there are some criteria you need to meet. If you're having trouble signing up, it might be due to one or more of the following reasons:
For more information on our registration policies, review our Terms & Conditions
- Age Restriction: You must be at least 18 years old to use STICPAY services.
- Incorrect Information: Double-check that the details you provided (such as your name, address, and date of birth) are correct and up-to-date. If you need assistance, email account@sticpay.com.
- VPN or Proxy Server: If you're using VPN or a proxy server, turn it off before registering. You may also need to use a different email address.
- Business Account Sign-Up: Avoid using business or commerce-related terms in your name or email address. To register a business account, use this link.
- Non-Supported Country: If you don't see your country listed during sign-up, it means STICPAY services are not available in your location. Check the list of restricted countries.
For more information on our registration policies, review our Terms & Conditions
A
If you receive an error indicating that your phone number or email address is already in use, it may mean you already have a STICPAY account.
For assistance, please email account@sticpay.com.
For assistance, please email account@sticpay.com.
A
Yes, verifying your identity is essential to ensure you have uninterrupted access to all STICPAY e-wallet benefits.
To complete identity verification, you'll typically need to provide documents such as a photo of your ID and proof of address.
To find out how to get verified on STICPAY, please refer to this guide or watch this video
Note: You may be asked for additional documents if there are any changes in your details or if there are discrepancies between your registration information and the documents provided.
To check your verification status or view your limits, visit the "Document > Account" section in your account.
For any questions regarding the verification process, please email account@sticpay.com.
To complete identity verification, you'll typically need to provide documents such as a photo of your ID and proof of address.
To find out how to get verified on STICPAY, please refer to this guide or watch this video
Note: You may be asked for additional documents if there are any changes in your details or if there are discrepancies between your registration information and the documents provided.
To check your verification status or view your limits, visit the "Document > Account" section in your account.
For any questions regarding the verification process, please email account@sticpay.com.
A
STICPAY offers two types of accounts—Personal and Merchant—each designed for specific needs based on the services you want to use. The fee structures also differ between personal and merchant accounts.
To register for a personal account, click here.
To register for a merchant account, click here.
Note: To apply for a merchant account, you need a fully operational website and must provide a detailed business description and the intended use for your STICPAY account. During the verification process, you'll also need to provide official registration documents for your company.
Personal STICPAY Account
A personal account is ideal for private individuals who want to use STICPAY for online payments or transferring funds to friends and family. Payments and account management are done in your name, so the payment methods and personal details you register must match your information.To register for a personal account, click here.
Merchant STICPAY Account
A merchant account is for businesses that want to integrate STICPAY as a payment option for their customers. This account is registered in the company's name, and all payments and account management occur under that company name. Deposits and withdrawals can be made to and from a bank account held under the company name.To register for a merchant account, click here.
Note: To apply for a merchant account, you need a fully operational website and must provide a detailed business description and the intended use for your STICPAY account. During the verification process, you'll also need to provide official registration documents for your company.
A
STICPAY services are available in more than 200 countries worldwide. However, there are some restricted countries where STICPAY does not offer services. For a complete list of countries serviced by STICPAY, please refer to our Terms & Conditions.
A
If you can't find your specific issue in the FAQ, there are several ways to reach out to us. Feel free to reach out to us via email.
- For general inquiries and account, you can email us at account@sticpay.com
- If you have a question related to payment, you can email us at funds@sticpay.com
- If you have concerns about security, you can email account@sticpay.com
- For merchant-related questions, you can email us at merchant@sticpay.com
- For affiliate inquiries, email us at affiliate@sticpay.com
A
Your phone number must be accurate for STICPAY services related to payments and communication.
If you have changed your phone number and want to update it, follow these steps:
Log in to your account.
Go to Settings > Info > Mobile Phone Number.
Enter the 6-digit verification code sent to your new phone number.
If you have any issues during phone verification, please email us at account@sticpay.com
If you have changed your phone number and want to update it, follow these steps:
Log in to your account.
Go to Settings > Info > Mobile Phone Number.
Enter the 6-digit verification code sent to your new phone number.
If you have any issues during phone verification, please email us at account@sticpay.com
A
You can update your personal details in different ways depending on the type of information you want to change.
Email
Log in to your account and go to Settings > Email.
Please note that even though you can change your email address for receiving notifications, the email associated with your login credentials will remain the same.
Name, Date of Birth, or Address
Email account@sticpay.com to request to update these details.Mobile Phone Number
Log in to your account and go to Settings > Info > Mobile Phone Number.Password
Log in to your account and go to Settings > Info > Password.Please note that even though you can change your email address for receiving notifications, the email associated with your login credentials will remain the same.
A
STICPAY suggets to update your password regularly to keep your accounts secure.
Click "Forgot Password".
Follow the instructions to reset your password.
Go to Settings > Info > Password.
Follow the prompts to change your password.
If you have any issues during the password reset process, please email us at account@sticpay.com..
Here's how to reset your password:
If you forgot your password:
Go to the login page.Click "Forgot Password".
Follow the instructions to reset your password.
To reset your password for security reasons:
Log in to your account.Go to Settings > Info > Password.
Follow the prompts to change your password.
If you have any issues during the password reset process, please email us at account@sticpay.com..
A
To verify your STICPAY account, we require specific documents that meet our standards. Your documents may be rejected if they don't satisfy our verification criteria. Here are some possible reasons for document rejection:
You can find tips for verifying you STICPAY account here.
For any issues with your verification, please email us at account@sticpay.com.
Proof of Legal Existence (PLE)
- Expired Identity Document: Your ID verification document has expired.
- Incomplete Upload: You did not upload both sides of your ID document.
- Name Mismatch: The name on your identity document doesn't match the name on your STICPAY account.
- Poor Quality: Your document is blurry or illegible. Ensure your document scan or photo is high-resolution and clear.
- File Issues: We couldn't open the file you sent, it exceeded the file size limit (10MB), or the file format was unsupported. To correct this, re-save your document in an accepted format (jpg, jpeg, gif, png, pdf).
Proof of Address (POA)
- Missing Date of Issue: Your address verification document lacks a date of issue.
- Document Age: Your address verification document must have been issued within the last 3 months.
- Name Mismatch: The name on your address document doesn't match the name on your STICPAY account.
- Poor Quality: Your document is blurry or illegible. Make sure your document scan or photo is high-resolution and clear.
- File Issues: We couldn't open the file you sent, it exceeded the file size limit (10MB), or the file format was unsupported. Re-save your document in a supported format (jpg, jpeg, gif, png, pdf).
You can find tips for verifying you STICPAY account here.
For any issues with your verification, please email us at account@sticpay.com.
A
To verify your STICPAY account, you need to provide specific documents. Follow these steps to upload your documents:
Log in to your account.
Go to Document > Account.
Required Verification Documents:
In this video guide we help you with uploading your documents and get your account verified in a few simple steps here.
If you have any issues during the verification process, please email us at account@sticpay.com.
Log in to your account.
Go to Document > Account.
Required Verification Documents:
- Proof of Legal Existence (PLE): Your identity verification document.
- Proof of Address (POA): Your address verification document.
Uploading Your Documents:
Proof of Legal Existence (PLE):
- Ensure your identity verification document is current and not expired.
- Upload both sides of your ID document.
- Check that the name on your identity document matches the name on your STICPAY account.
- Make sure your document scan or photo is high-resolution and clear.
- Use supported file types: jpg, jpeg, gif, png, pdf. The file size should not exceed 10MB.
Proof of Address (POA):
- Make sure your address verification document includes a date of issue.
- The document should be issued within the last 3 months.
- The name on your address verification document must match the name on your STICPAY account.
- Ensure your document scan or photo is high-resolution and clear.
- Use supported file types: jpg, jpeg, gif, png, pdf. The file size should not exceed 10MB.
In this video guide we help you with uploading your documents and get your account verified in a few simple steps here.
If you have any issues during the verification process, please email us at account@sticpay.com.
A
To verify your address, STICPAY accepts several types of documents. Your address verification document must match your registered address and provide clear images of the necessary parts, including:
Make sure your documents are recent (issued within the last 3 months), legible, and in a supported file format such as jpg, jpeg, gif, png, or pdf. The file size should not exceed 10MB.
If you have any issues with your verification, please email us at account@sticpay.com.
- Residential Address
- Name
- Issue Date
Accepted Document Types:
- Utility Bills: Water, electricity, gas, or telephone bills (including mobile phone bills)
- Bank Statements
- Letters from Recognized Public Authorities
Make sure your documents are recent (issued within the last 3 months), legible, and in a supported file format such as jpg, jpeg, gif, png, or pdf. The file size should not exceed 10MB.
If you have any issues with your verification, please email us at account@sticpay.com.
A
To verify your identity, STICPAY accepts the following documents. Please make sure to upload clear images of the highlighted parts:
Make sure the documents are valid and unexpired, and ensure your scans or photos are high-resolution and clear. Use supported file types such as jpg, jpeg, gif, png, or pdf. The file size should not exceed 10MB.
If you have any issues with your verification, please email us at account@sticpay.com.
Passport
Include a clear image of your photo and personal information.National ID
Upload scans of both sides of the document, ensuring the information is clear and legible.Driver's License
Provide scans of both sides of the license, ensuring the information is clear and legible.Make sure the documents are valid and unexpired, and ensure your scans or photos are high-resolution and clear. Use supported file types such as jpg, jpeg, gif, png, or pdf. The file size should not exceed 10MB.
If you have any issues with your verification, please email us at account@sticpay.com.
A
As a regulated financial institution, STICPAY must adhere to AML/CFT policies and comply with regulatory requirements. Sometimes, we may ask for additional verification documents, such as Proof of Income or Source of Wealth, to clarify your account activity. This could result in a temporary account restriction until the situation is resolved.
To submit your Proof of Income/Source of Wealth document, provide one of the following documents to STICPAY:
Ensure the documents you submit are clear, legible, and in a supported file format such as jpg, jpeg, gif, png, or pdf. The file size should not exceed 10MB.
If you have any additional questions, please email us at account@sticpay.com
To submit your Proof of Income/Source of Wealth document, provide one of the following documents to STICPAY:
Salary Pay Slip
Submit your most recent pay slip as proof of income.Investment Statement
Provide a statement showing details of your investments.Asset Selling Receipt
Submit a receipt from the sale of an asset.Bank Statement for 3 months
Provide a recent bank statement showing transactions and balances over the past three months.Ensure the documents you submit are clear, legible, and in a supported file format such as jpg, jpeg, gif, png, or pdf. The file size should not exceed 10MB.
If you have any additional questions, please email us at account@sticpay.com
A
As a regulated financial institution, STICPAY must confirm the information you provide to ensure proper service delivery. This verification process is based on the documents we request from you as a customer at various stages, including registration.
If you don't meet STICPAY's verification requirements, you won't be able to use the STICPAY service. Here's what you can do if you encounter verification issues:
We will work with you to address the verification issues and reach a satisfactory resolution.
If you don't meet STICPAY's verification requirements, you won't be able to use the STICPAY service. Here's what you can do if you encounter verification issues:
Check your documents
Ensure that the documents you submitted meet our requirements in terms of quality, clarity, and completeness.Verify your information
Double-check that the information you provided matches your identification and proof of address documents.Email us
If you can't resolve the issue or believe there may be a mistake, please email us at account@sticpay.com for further assistance.We will work with you to address the verification issues and reach a satisfactory resolution.
A
We hope you've enjoyed a safe and easy payment experience with STICPAY.
If you decide to close your account, you can do so for free at any time. Here's how:
Once your request is received, we will guide you through the account closure process. If you have any remaining balance in your account, please ensure you withdraw it before closing your account.
Thank you for using STICPAY!
If you decide to close your account, you can do so for free at any time. Here's how:
On The App
On iOS
Open the app, go to Menu > Settings (cog wheel icon) > Scroll down to the bottom of the page.On Android
Open the app, go to Menu > Settings (cog wheel icon) > Scroll down to the bottom of the page.On Desktop
Send an email to account@sticpay.com from your registered email address to request account closure.Once your request is received, we will guide you through the account closure process. If you have any remaining balance in your account, please ensure you withdraw it before closing your account.
Thank you for using STICPAY!
A
Welcome back to STICPAY!
If you closed your previous STICPAY account, you can sign up for a new STICPAY account here.
If your previous STICPAY account was closed due to a violation of our policies, you will not be able to sign up for STICPAY again.
If you have any issues while opening a new account, please email us at account@sticpay.com. We will help you through the registration phase and get you back on track.
Thank you for choosing STICPAY!
If you closed your previous STICPAY account, you can sign up for a new STICPAY account here.
If your previous STICPAY account was closed due to a violation of our policies, you will not be able to sign up for STICPAY again.
If you have any issues while opening a new account, please email us at account@sticpay.com. We will help you through the registration phase and get you back on track.
Thank you for choosing STICPAY!
A
STICPAY is a global e-wallet solution that offers secure and convenient online payments using only your email address and password. With STICPAY, you can easily deposit and withdraw funds and use them for various services.
Security is a top priority at STICPAY. Your sensitive financial information remains hidden from the payee during transactions. We consistently update our platform with the latest fraud prevention technologies to keep your data safe.
Using STICPAY e-wallet simplifies your payment process. You can securely store your payment details in your account, eliminating the need to carry or re-enter them repeatedly.
Security is a top priority at STICPAY. Your sensitive financial information remains hidden from the payee during transactions. We consistently update our platform with the latest fraud prevention technologies to keep your data safe.
Using STICPAY e-wallet simplifies your payment process. You can securely store your payment details in your account, eliminating the need to carry or re-enter them repeatedly.
A
STICPAY provides numerous advantages beyond traditional banking, including global access and a variety of payment options. Your account functions as a digital wallet, offering flexibility to use deposited funds, bank accounts, or debit/credit cards. With STICPAY, you stay in control of your finances.
By using STICPAY instead of traditional online banking or credit/debit cards, you can make international transfers, and pay a wide range of merchants. Sending money across borders is instant and either free or low-cost, making your STICPAY e-wallet one of the safest, cheapest, and fastest ways to send international payments. Check out all our fees here.
STICPAY allows you to hold multiple currency balances within your primary account, offering greater flexibility and helping you avoid conversion fees.
Our most active customers can enjoy exclusive benefits including access to special offers and rewards. Moreover, STICPAY offers Forex cashback, iGaming cashback and other exclusive promotions.
Additionally, you can access 24/7 customer support via email.
By using STICPAY instead of traditional online banking or credit/debit cards, you can make international transfers, and pay a wide range of merchants. Sending money across borders is instant and either free or low-cost, making your STICPAY e-wallet one of the safest, cheapest, and fastest ways to send international payments. Check out all our fees here.
STICPAY allows you to hold multiple currency balances within your primary account, offering greater flexibility and helping you avoid conversion fees.
Our most active customers can enjoy exclusive benefits including access to special offers and rewards. Moreover, STICPAY offers Forex cashback, iGaming cashback and other exclusive promotions.
Additionally, you can access 24/7 customer support via email.
A
After registering registering and verifying your account, you can make a deposit or receive payments to start transferring your funds. Discover the various payment options here to learn more about the features we offer.
With your account, you can:
- Pay a variety of merchants quickly and affordably.
- Manage funds across multiple currencies.
- Send and receive funds with friends or family members.
- Make international transfers at local rates.
- Earn rewards and enjoy discounts with several retailers.
A
Most people can use STICPAY, but there are some criteria you need to meet. If you're having trouble signing up, it might be due to one or more of the following reasons:
For more information on our registration policies, review our Terms & Conditions
- Age Restriction: You must be at least 18 years old to use STICPAY services.
- Incorrect Information: Double-check that the details you provided (such as your name, address, and date of birth) are correct and up-to-date. If you need assistance, email account@sticpay.com.
- VPN or Proxy Server: If you're using VPN or a proxy server, turn it off before registering. You may also need to use a different email address.
- Business Account Sign-Up: Avoid using business or commerce-related terms in your name or email address. To register a business account, use this link.
- Non-Supported Country: If you don't see your country listed during sign-up, it means STICPAY services are not available in your location. Check the list of restricted countries.
For more information on our registration policies, review our Terms & Conditions
A
If you receive an error indicating that your phone number or email address is already in use, it may mean you already have a STICPAY account.
For assistance, please email account@sticpay.com.
For assistance, please email account@sticpay.com.
A
Yes, verifying your identity is essential to ensure you have uninterrupted access to all STICPAY e-wallet benefits.
To complete identity verification, you'll typically need to provide documents such as a photo of your ID and proof of address.
To find out how to get verified on STICPAY, please refer to this guide or watch this video
Note: You may be asked for additional documents if there are any changes in your details or if there are discrepancies between your registration information and the documents provided.
To check your verification status or view your limits, visit the "Document > Account" section in your account.
For any questions regarding the verification process, please email account@sticpay.com.
To complete identity verification, you'll typically need to provide documents such as a photo of your ID and proof of address.
To find out how to get verified on STICPAY, please refer to this guide or watch this video
Note: You may be asked for additional documents if there are any changes in your details or if there are discrepancies between your registration information and the documents provided.
To check your verification status or view your limits, visit the "Document > Account" section in your account.
For any questions regarding the verification process, please email account@sticpay.com.
A
STICPAY offers two types of accounts—Personal and Merchant—each designed for specific needs based on the services you want to use. The fee structures also differ between personal and merchant accounts.
To register for a personal account, click here.
To register for a merchant account, click here.
Note: To apply for a merchant account, you need a fully operational website and must provide a detailed business description and the intended use for your STICPAY account. During the verification process, you'll also need to provide official registration documents for your company.
Personal STICPAY Account
A personal account is ideal for private individuals who want to use STICPAY for online payments or transferring funds to friends and family. Payments and account management are done in your name, so the payment methods and personal details you register must match your information.To register for a personal account, click here.
Merchant STICPAY Account
A merchant account is for businesses that want to integrate STICPAY as a payment option for their customers. This account is registered in the company's name, and all payments and account management occur under that company name. Deposits and withdrawals can be made to and from a bank account held under the company name.To register for a merchant account, click here.
Note: To apply for a merchant account, you need a fully operational website and must provide a detailed business description and the intended use for your STICPAY account. During the verification process, you'll also need to provide official registration documents for your company.
A
STICPAY services are available in more than 200 countries worldwide. However, there are some restricted countries where STICPAY does not offer services. For a complete list of countries serviced by STICPAY, please refer to our Terms & Conditions.
A
If you can't find your specific issue in the FAQ, there are several ways to reach out to us. Feel free to reach out to us via email.
- For general inquiries and account, you can email us at account@sticpay.com
- If you have a question related to payment, you can email us at funds@sticpay.com
- If you have concerns about security, you can email account@sticpay.com
- For merchant-related questions, you can email us at merchant@sticpay.com
- For affiliate inquiries, email us at affiliate@sticpay.com
A
Your phone number must be accurate for STICPAY services related to payments and communication.
If you have changed your phone number and want to update it, follow these steps:
Log in to your account.
Go to Settings > Info > Mobile Phone Number.
Enter the 6-digit verification code sent to your new phone number.
If you have any issues during phone verification, please email us at account@sticpay.com
If you have changed your phone number and want to update it, follow these steps:
Log in to your account.
Go to Settings > Info > Mobile Phone Number.
Enter the 6-digit verification code sent to your new phone number.
If you have any issues during phone verification, please email us at account@sticpay.com
A
You can update your personal details in different ways depending on the type of information you want to change.
Email
Log in to your account and go to Settings > Email.
Please note that even though you can change your email address for receiving notifications, the email associated with your login credentials will remain the same.
Name, Date of Birth, or Address
Email account@sticpay.com to request to update these details.Mobile Phone Number
Log in to your account and go to Settings > Info > Mobile Phone Number.Password
Log in to your account and go to Settings > Info > Password.Please note that even though you can change your email address for receiving notifications, the email associated with your login credentials will remain the same.
A
STICPAY suggets to update your password regularly to keep your accounts secure.
Click "Forgot Password".
Follow the instructions to reset your password.
Go to Settings > Info > Password.
Follow the prompts to change your password.
If you have any issues during the password reset process, please email us at account@sticpay.com..
Here's how to reset your password:
If you forgot your password:
Go to the login page.Click "Forgot Password".
Follow the instructions to reset your password.
To reset your password for security reasons:
Log in to your account.Go to Settings > Info > Password.
Follow the prompts to change your password.
If you have any issues during the password reset process, please email us at account@sticpay.com..
A
To verify your STICPAY account, we require specific documents that meet our standards. Your documents may be rejected if they don't satisfy our verification criteria. Here are some possible reasons for document rejection:
You can find tips for verifying you STICPAY account here.
For any issues with your verification, please email us at account@sticpay.com.
Proof of Legal Existence (PLE)
- Expired Identity Document: Your ID verification document has expired.
- Incomplete Upload: You did not upload both sides of your ID document.
- Name Mismatch: The name on your identity document doesn't match the name on your STICPAY account.
- Poor Quality: Your document is blurry or illegible. Ensure your document scan or photo is high-resolution and clear.
- File Issues: We couldn't open the file you sent, it exceeded the file size limit (10MB), or the file format was unsupported. To correct this, re-save your document in an accepted format (jpg, jpeg, gif, png, pdf).
Proof of Address (POA)
- Missing Date of Issue: Your address verification document lacks a date of issue.
- Document Age: Your address verification document must have been issued within the last 3 months.
- Name Mismatch: The name on your address document doesn't match the name on your STICPAY account.
- Poor Quality: Your document is blurry or illegible. Make sure your document scan or photo is high-resolution and clear.
- File Issues: We couldn't open the file you sent, it exceeded the file size limit (10MB), or the file format was unsupported. Re-save your document in a supported format (jpg, jpeg, gif, png, pdf).
You can find tips for verifying you STICPAY account here.
For any issues with your verification, please email us at account@sticpay.com.
A
To verify your STICPAY account, you need to provide specific documents. Follow these steps to upload your documents:
Log in to your account.
Go to Document > Account.
Required Verification Documents:
In this video guide we help you with uploading your documents and get your account verified in a few simple steps here.
If you have any issues during the verification process, please email us at account@sticpay.com.
Log in to your account.
Go to Document > Account.
Required Verification Documents:
- Proof of Legal Existence (PLE): Your identity verification document.
- Proof of Address (POA): Your address verification document.
Uploading Your Documents:
Proof of Legal Existence (PLE):
- Ensure your identity verification document is current and not expired.
- Upload both sides of your ID document.
- Check that the name on your identity document matches the name on your STICPAY account.
- Make sure your document scan or photo is high-resolution and clear.
- Use supported file types: jpg, jpeg, gif, png, pdf. The file size should not exceed 10MB.
Proof of Address (POA):
- Make sure your address verification document includes a date of issue.
- The document should be issued within the last 3 months.
- The name on your address verification document must match the name on your STICPAY account.
- Ensure your document scan or photo is high-resolution and clear.
- Use supported file types: jpg, jpeg, gif, png, pdf. The file size should not exceed 10MB.
In this video guide we help you with uploading your documents and get your account verified in a few simple steps here.
If you have any issues during the verification process, please email us at account@sticpay.com.
A
To verify your address, STICPAY accepts several types of documents. Your address verification document must match your registered address and provide clear images of the necessary parts, including:
Make sure your documents are recent (issued within the last 3 months), legible, and in a supported file format such as jpg, jpeg, gif, png, or pdf. The file size should not exceed 10MB.
If you have any issues with your verification, please email us at account@sticpay.com.
- Residential Address
- Name
- Issue Date
Accepted Document Types:
- Utility Bills: Water, electricity, gas, or telephone bills (including mobile phone bills)
- Bank Statements
- Letters from Recognized Public Authorities
Make sure your documents are recent (issued within the last 3 months), legible, and in a supported file format such as jpg, jpeg, gif, png, or pdf. The file size should not exceed 10MB.
If you have any issues with your verification, please email us at account@sticpay.com.
A
To verify your identity, STICPAY accepts the following documents. Please make sure to upload clear images of the highlighted parts:
Make sure the documents are valid and unexpired, and ensure your scans or photos are high-resolution and clear. Use supported file types such as jpg, jpeg, gif, png, or pdf. The file size should not exceed 10MB.
If you have any issues with your verification, please email us at account@sticpay.com.
Passport
Include a clear image of your photo and personal information.National ID
Upload scans of both sides of the document, ensuring the information is clear and legible.Driver's License
Provide scans of both sides of the license, ensuring the information is clear and legible.Make sure the documents are valid and unexpired, and ensure your scans or photos are high-resolution and clear. Use supported file types such as jpg, jpeg, gif, png, or pdf. The file size should not exceed 10MB.
If you have any issues with your verification, please email us at account@sticpay.com.
A
As a regulated financial institution, STICPAY must adhere to AML/CFT policies and comply with regulatory requirements. Sometimes, we may ask for additional verification documents, such as Proof of Income or Source of Wealth, to clarify your account activity. This could result in a temporary account restriction until the situation is resolved.
To submit your Proof of Income/Source of Wealth document, provide one of the following documents to STICPAY:
Ensure the documents you submit are clear, legible, and in a supported file format such as jpg, jpeg, gif, png, or pdf. The file size should not exceed 10MB.
If you have any additional questions, please email us at account@sticpay.com
To submit your Proof of Income/Source of Wealth document, provide one of the following documents to STICPAY:
Salary Pay Slip
Submit your most recent pay slip as proof of income.Investment Statement
Provide a statement showing details of your investments.Asset Selling Receipt
Submit a receipt from the sale of an asset.Bank Statement for 3 months
Provide a recent bank statement showing transactions and balances over the past three months.Ensure the documents you submit are clear, legible, and in a supported file format such as jpg, jpeg, gif, png, or pdf. The file size should not exceed 10MB.
If you have any additional questions, please email us at account@sticpay.com
A
As a regulated financial institution, STICPAY must confirm the information you provide to ensure proper service delivery. This verification process is based on the documents we request from you as a customer at various stages, including registration.
If you don't meet STICPAY's verification requirements, you won't be able to use the STICPAY service. Here's what you can do if you encounter verification issues:
We will work with you to address the verification issues and reach a satisfactory resolution.
If you don't meet STICPAY's verification requirements, you won't be able to use the STICPAY service. Here's what you can do if you encounter verification issues:
Check your documents
Ensure that the documents you submitted meet our requirements in terms of quality, clarity, and completeness.Verify your information
Double-check that the information you provided matches your identification and proof of address documents.Email us
If you can't resolve the issue or believe there may be a mistake, please email us at account@sticpay.com for further assistance.We will work with you to address the verification issues and reach a satisfactory resolution.
A
We hope you've enjoyed a safe and easy payment experience with STICPAY.
If you decide to close your account, you can do so for free at any time. Here's how:
Once your request is received, we will guide you through the account closure process. If you have any remaining balance in your account, please ensure you withdraw it before closing your account.
Thank you for using STICPAY!
If you decide to close your account, you can do so for free at any time. Here's how:
On The App
On iOS
Open the app, go to Menu > Settings (cog wheel icon) > Scroll down to the bottom of the page.On Android
Open the app, go to Menu > Settings (cog wheel icon) > Scroll down to the bottom of the page.On Desktop
Send an email to account@sticpay.com from your registered email address to request account closure.Once your request is received, we will guide you through the account closure process. If you have any remaining balance in your account, please ensure you withdraw it before closing your account.
Thank you for using STICPAY!
A
Welcome back to STICPAY!
If you closed your previous STICPAY account, you can sign up for a new STICPAY account here.
If your previous STICPAY account was closed due to a violation of our policies, you will not be able to sign up for STICPAY again.
If you have any issues while opening a new account, please email us at account@sticpay.com. We will help you through the registration phase and get you back on track.
Thank you for choosing STICPAY!
If you closed your previous STICPAY account, you can sign up for a new STICPAY account here.
If your previous STICPAY account was closed due to a violation of our policies, you will not be able to sign up for STICPAY again.
If you have any issues while opening a new account, please email us at account@sticpay.com. We will help you through the registration phase and get you back on track.
Thank you for choosing STICPAY!
A
STICPAY is a global e-wallet solution that offers secure and convenient online payments using only your email address and password. With STICPAY, you can easily deposit and withdraw funds and use them for various services.
Security is a top priority at STICPAY. Your sensitive financial information remains hidden from the payee during transactions. We consistently update our platform with the latest fraud prevention technologies to keep your data safe.
Using STICPAY e-wallet simplifies your payment process. You can securely store your payment details in your account, eliminating the need to carry or re-enter them repeatedly.
Security is a top priority at STICPAY. Your sensitive financial information remains hidden from the payee during transactions. We consistently update our platform with the latest fraud prevention technologies to keep your data safe.
Using STICPAY e-wallet simplifies your payment process. You can securely store your payment details in your account, eliminating the need to carry or re-enter them repeatedly.
A
STICPAY provides numerous advantages beyond traditional banking, including global access and a variety of payment options. Your account functions as a digital wallet, offering flexibility to use deposited funds, bank accounts, or debit/credit cards. With STICPAY, you stay in control of your finances.
By using STICPAY instead of traditional online banking or credit/debit cards, you can make international transfers, and pay a wide range of merchants. Sending money across borders is instant and either free or low-cost, making your STICPAY e-wallet one of the safest, cheapest, and fastest ways to send international payments. Check out all our fees here.
STICPAY allows you to hold multiple currency balances within your primary account, offering greater flexibility and helping you avoid conversion fees.
Our most active customers can enjoy exclusive benefits including access to special offers and rewards. Moreover, STICPAY offers Forex cashback, iGaming cashback and other exclusive promotions.
Additionally, you can access 24/7 customer support via email.
By using STICPAY instead of traditional online banking or credit/debit cards, you can make international transfers, and pay a wide range of merchants. Sending money across borders is instant and either free or low-cost, making your STICPAY e-wallet one of the safest, cheapest, and fastest ways to send international payments. Check out all our fees here.
STICPAY allows you to hold multiple currency balances within your primary account, offering greater flexibility and helping you avoid conversion fees.
Our most active customers can enjoy exclusive benefits including access to special offers and rewards. Moreover, STICPAY offers Forex cashback, iGaming cashback and other exclusive promotions.
Additionally, you can access 24/7 customer support via email.
A
After registering registering and verifying your account, you can make a deposit or receive payments to start transferring your funds. Discover the various payment options here to learn more about the features we offer.
With your account, you can:
- Pay a variety of merchants quickly and affordably.
- Manage funds across multiple currencies.
- Send and receive funds with friends or family members.
- Make international transfers at local rates.
- Earn rewards and enjoy discounts with several retailers.
A
Most people can use STICPAY, but there are some criteria you need to meet. If you're having trouble signing up, it might be due to one or more of the following reasons:
For more information on our registration policies, review our Terms & Conditions
- Age Restriction: You must be at least 18 years old to use STICPAY services.
- Incorrect Information: Double-check that the details you provided (such as your name, address, and date of birth) are correct and up-to-date. If you need assistance, email account@sticpay.com.
- VPN or Proxy Server: If you're using VPN or a proxy server, turn it off before registering. You may also need to use a different email address.
- Business Account Sign-Up: Avoid using business or commerce-related terms in your name or email address. To register a business account, use this link.
- Non-Supported Country: If you don't see your country listed during sign-up, it means STICPAY services are not available in your location. Check the list of restricted countries.
For more information on our registration policies, review our Terms & Conditions
A
If you receive an error indicating that your phone number or email address is already in use, it may mean you already have a STICPAY account.
For assistance, please email account@sticpay.com.
For assistance, please email account@sticpay.com.
A
Yes, verifying your identity is essential to ensure you have uninterrupted access to all STICPAY e-wallet benefits.
To complete identity verification, you'll typically need to provide documents such as a photo of your ID and proof of address.
To find out how to get verified on STICPAY, please refer to this guide or watch this video
Note: You may be asked for additional documents if there are any changes in your details or if there are discrepancies between your registration information and the documents provided.
To check your verification status or view your limits, visit the "Document > Account" section in your account.
For any questions regarding the verification process, please email account@sticpay.com.
To complete identity verification, you'll typically need to provide documents such as a photo of your ID and proof of address.
To find out how to get verified on STICPAY, please refer to this guide or watch this video
Note: You may be asked for additional documents if there are any changes in your details or if there are discrepancies between your registration information and the documents provided.
To check your verification status or view your limits, visit the "Document > Account" section in your account.
For any questions regarding the verification process, please email account@sticpay.com.
A
STICPAY offers two types of accounts—Personal and Merchant—each designed for specific needs based on the services you want to use. The fee structures also differ between personal and merchant accounts.
To register for a personal account, click here.
To register for a merchant account, click here.
Note: To apply for a merchant account, you need a fully operational website and must provide a detailed business description and the intended use for your STICPAY account. During the verification process, you'll also need to provide official registration documents for your company.
Personal STICPAY Account
A personal account is ideal for private individuals who want to use STICPAY for online payments or transferring funds to friends and family. Payments and account management are done in your name, so the payment methods and personal details you register must match your information.To register for a personal account, click here.
Merchant STICPAY Account
A merchant account is for businesses that want to integrate STICPAY as a payment option for their customers. This account is registered in the company's name, and all payments and account management occur under that company name. Deposits and withdrawals can be made to and from a bank account held under the company name.To register for a merchant account, click here.
Note: To apply for a merchant account, you need a fully operational website and must provide a detailed business description and the intended use for your STICPAY account. During the verification process, you'll also need to provide official registration documents for your company.
A
STICPAY services are available in more than 200 countries worldwide. However, there are some restricted countries where STICPAY does not offer services. For a complete list of countries serviced by STICPAY, please refer to our Terms & Conditions.
A
If you can't find your specific issue in the FAQ, there are several ways to reach out to us. Feel free to reach out to us via email.
- For general inquiries and account, you can email us at account@sticpay.com
- If you have a question related to payment, you can email us at funds@sticpay.com
- If you have concerns about security, you can email account@sticpay.com
- For merchant-related questions, you can email us at merchant@sticpay.com
- For affiliate inquiries, email us at affiliate@sticpay.com
A
Your phone number must be accurate for STICPAY services related to payments and communication.
If you have changed your phone number and want to update it, follow these steps:
Log in to your account.
Go to Settings > Info > Mobile Phone Number.
Enter the 6-digit verification code sent to your new phone number.
If you have any issues during phone verification, please email us at account@sticpay.com
If you have changed your phone number and want to update it, follow these steps:
Log in to your account.
Go to Settings > Info > Mobile Phone Number.
Enter the 6-digit verification code sent to your new phone number.
If you have any issues during phone verification, please email us at account@sticpay.com
A
You can update your personal details in different ways depending on the type of information you want to change.
Email
Log in to your account and go to Settings > Email.
Please note that even though you can change your email address for receiving notifications, the email associated with your login credentials will remain the same.
Name, Date of Birth, or Address
Email account@sticpay.com to request to update these details.Mobile Phone Number
Log in to your account and go to Settings > Info > Mobile Phone Number.Password
Log in to your account and go to Settings > Info > Password.Please note that even though you can change your email address for receiving notifications, the email associated with your login credentials will remain the same.
A
STICPAY suggets to update your password regularly to keep your accounts secure.
Click "Forgot Password".
Follow the instructions to reset your password.
Go to Settings > Info > Password.
Follow the prompts to change your password.
If you have any issues during the password reset process, please email us at account@sticpay.com..
Here's how to reset your password:
If you forgot your password:
Go to the login page.Click "Forgot Password".
Follow the instructions to reset your password.
To reset your password for security reasons:
Log in to your account.Go to Settings > Info > Password.
Follow the prompts to change your password.
If you have any issues during the password reset process, please email us at account@sticpay.com..
A
To verify your STICPAY account, we require specific documents that meet our standards. Your documents may be rejected if they don't satisfy our verification criteria. Here are some possible reasons for document rejection:
You can find tips for verifying you STICPAY account here.
For any issues with your verification, please email us at account@sticpay.com.
Proof of Legal Existence (PLE)
- Expired Identity Document: Your ID verification document has expired.
- Incomplete Upload: You did not upload both sides of your ID document.
- Name Mismatch: The name on your identity document doesn't match the name on your STICPAY account.
- Poor Quality: Your document is blurry or illegible. Ensure your document scan or photo is high-resolution and clear.
- File Issues: We couldn't open the file you sent, it exceeded the file size limit (10MB), or the file format was unsupported. To correct this, re-save your document in an accepted format (jpg, jpeg, gif, png, pdf).
Proof of Address (POA)
- Missing Date of Issue: Your address verification document lacks a date of issue.
- Document Age: Your address verification document must have been issued within the last 3 months.
- Name Mismatch: The name on your address document doesn't match the name on your STICPAY account.
- Poor Quality: Your document is blurry or illegible. Make sure your document scan or photo is high-resolution and clear.
- File Issues: We couldn't open the file you sent, it exceeded the file size limit (10MB), or the file format was unsupported. Re-save your document in a supported format (jpg, jpeg, gif, png, pdf).
You can find tips for verifying you STICPAY account here.
For any issues with your verification, please email us at account@sticpay.com.
A
To verify your STICPAY account, you need to provide specific documents. Follow these steps to upload your documents:
Log in to your account.
Go to Document > Account.
Required Verification Documents:
In this video guide we help you with uploading your documents and get your account verified in a few simple steps here.
If you have any issues during the verification process, please email us at account@sticpay.com.
Log in to your account.
Go to Document > Account.
Required Verification Documents:
- Proof of Legal Existence (PLE): Your identity verification document.
- Proof of Address (POA): Your address verification document.
Uploading Your Documents:
Proof of Legal Existence (PLE):
- Ensure your identity verification document is current and not expired.
- Upload both sides of your ID document.
- Check that the name on your identity document matches the name on your STICPAY account.
- Make sure your document scan or photo is high-resolution and clear.
- Use supported file types: jpg, jpeg, gif, png, pdf. The file size should not exceed 10MB.
Proof of Address (POA):
- Make sure your address verification document includes a date of issue.
- The document should be issued within the last 3 months.
- The name on your address verification document must match the name on your STICPAY account.
- Ensure your document scan or photo is high-resolution and clear.
- Use supported file types: jpg, jpeg, gif, png, pdf. The file size should not exceed 10MB.
In this video guide we help you with uploading your documents and get your account verified in a few simple steps here.
If you have any issues during the verification process, please email us at account@sticpay.com.
A
To verify your address, STICPAY accepts several types of documents. Your address verification document must match your registered address and provide clear images of the necessary parts, including:
Make sure your documents are recent (issued within the last 3 months), legible, and in a supported file format such as jpg, jpeg, gif, png, or pdf. The file size should not exceed 10MB.
If you have any issues with your verification, please email us at account@sticpay.com.
- Residential Address
- Name
- Issue Date
Accepted Document Types:
- Utility Bills: Water, electricity, gas, or telephone bills (including mobile phone bills)
- Bank Statements
- Letters from Recognized Public Authorities
Make sure your documents are recent (issued within the last 3 months), legible, and in a supported file format such as jpg, jpeg, gif, png, or pdf. The file size should not exceed 10MB.
If you have any issues with your verification, please email us at account@sticpay.com.
A
To verify your identity, STICPAY accepts the following documents. Please make sure to upload clear images of the highlighted parts:
Make sure the documents are valid and unexpired, and ensure your scans or photos are high-resolution and clear. Use supported file types such as jpg, jpeg, gif, png, or pdf. The file size should not exceed 10MB.
If you have any issues with your verification, please email us at account@sticpay.com.
Passport
Include a clear image of your photo and personal information.National ID
Upload scans of both sides of the document, ensuring the information is clear and legible.Driver's License
Provide scans of both sides of the license, ensuring the information is clear and legible.Make sure the documents are valid and unexpired, and ensure your scans or photos are high-resolution and clear. Use supported file types such as jpg, jpeg, gif, png, or pdf. The file size should not exceed 10MB.
If you have any issues with your verification, please email us at account@sticpay.com.
A
As a regulated financial institution, STICPAY must adhere to AML/CFT policies and comply with regulatory requirements. Sometimes, we may ask for additional verification documents, such as Proof of Income or Source of Wealth, to clarify your account activity. This could result in a temporary account restriction until the situation is resolved.
To submit your Proof of Income/Source of Wealth document, provide one of the following documents to STICPAY:
Ensure the documents you submit are clear, legible, and in a supported file format such as jpg, jpeg, gif, png, or pdf. The file size should not exceed 10MB.
If you have any additional questions, please email us at account@sticpay.com
To submit your Proof of Income/Source of Wealth document, provide one of the following documents to STICPAY:
Salary Pay Slip
Submit your most recent pay slip as proof of income.Investment Statement
Provide a statement showing details of your investments.Asset Selling Receipt
Submit a receipt from the sale of an asset.Bank Statement for 3 months
Provide a recent bank statement showing transactions and balances over the past three months.Ensure the documents you submit are clear, legible, and in a supported file format such as jpg, jpeg, gif, png, or pdf. The file size should not exceed 10MB.
If you have any additional questions, please email us at account@sticpay.com
A
As a regulated financial institution, STICPAY must confirm the information you provide to ensure proper service delivery. This verification process is based on the documents we request from you as a customer at various stages, including registration.
If you don't meet STICPAY's verification requirements, you won't be able to use the STICPAY service. Here's what you can do if you encounter verification issues:
We will work with you to address the verification issues and reach a satisfactory resolution.
If you don't meet STICPAY's verification requirements, you won't be able to use the STICPAY service. Here's what you can do if you encounter verification issues:
Check your documents
Ensure that the documents you submitted meet our requirements in terms of quality, clarity, and completeness.Verify your information
Double-check that the information you provided matches your identification and proof of address documents.Email us
If you can't resolve the issue or believe there may be a mistake, please email us at account@sticpay.com for further assistance.We will work with you to address the verification issues and reach a satisfactory resolution.
A
We hope you've enjoyed a safe and easy payment experience with STICPAY.
If you decide to close your account, you can do so for free at any time. Here's how:
Once your request is received, we will guide you through the account closure process. If you have any remaining balance in your account, please ensure you withdraw it before closing your account.
Thank you for using STICPAY!
If you decide to close your account, you can do so for free at any time. Here's how:
On The App
On iOS
Open the app, go to Menu > Settings (cog wheel icon) > Scroll down to the bottom of the page.On Android
Open the app, go to Menu > Settings (cog wheel icon) > Scroll down to the bottom of the page.On Desktop
Send an email to account@sticpay.com from your registered email address to request account closure.Once your request is received, we will guide you through the account closure process. If you have any remaining balance in your account, please ensure you withdraw it before closing your account.
Thank you for using STICPAY!
A
Welcome back to STICPAY!
If you closed your previous STICPAY account, you can sign up for a new STICPAY account here.
If your previous STICPAY account was closed due to a violation of our policies, you will not be able to sign up for STICPAY again.
If you have any issues while opening a new account, please email us at account@sticpay.com. We will help you through the registration phase and get you back on track.
Thank you for choosing STICPAY!
If you closed your previous STICPAY account, you can sign up for a new STICPAY account here.
If your previous STICPAY account was closed due to a violation of our policies, you will not be able to sign up for STICPAY again.
If you have any issues while opening a new account, please email us at account@sticpay.com. We will help you through the registration phase and get you back on track.
Thank you for choosing STICPAY!
A
STICPAY is a global e-wallet solution that offers secure and convenient online payments using only your email address and password. With STICPAY, you can easily deposit and withdraw funds and use them for various services.
Security is a top priority at STICPAY. Your sensitive financial information remains hidden from the payee during transactions. We consistently update our platform with the latest fraud prevention technologies to keep your data safe.
Using STICPAY e-wallet simplifies your payment process. You can securely store your payment details in your account, eliminating the need to carry or re-enter them repeatedly.
Security is a top priority at STICPAY. Your sensitive financial information remains hidden from the payee during transactions. We consistently update our platform with the latest fraud prevention technologies to keep your data safe.
Using STICPAY e-wallet simplifies your payment process. You can securely store your payment details in your account, eliminating the need to carry or re-enter them repeatedly.
A
STICPAY provides numerous advantages beyond traditional banking, including global access and a variety of payment options. Your account functions as a digital wallet, offering flexibility to use deposited funds, bank accounts, or debit/credit cards. With STICPAY, you stay in control of your finances.
By using STICPAY instead of traditional online banking or credit/debit cards, you can make international transfers, and pay a wide range of merchants. Sending money across borders is instant and either free or low-cost, making your STICPAY e-wallet one of the safest, cheapest, and fastest ways to send international payments. Check out all our fees here.
STICPAY allows you to hold multiple currency balances within your primary account, offering greater flexibility and helping you avoid conversion fees.
Our most active customers can enjoy exclusive benefits including access to special offers and rewards. Moreover, STICPAY offers Forex cashback, iGaming cashback and other exclusive promotions.
Additionally, you can access 24/7 customer support via email.
By using STICPAY instead of traditional online banking or credit/debit cards, you can make international transfers, and pay a wide range of merchants. Sending money across borders is instant and either free or low-cost, making your STICPAY e-wallet one of the safest, cheapest, and fastest ways to send international payments. Check out all our fees here.
STICPAY allows you to hold multiple currency balances within your primary account, offering greater flexibility and helping you avoid conversion fees.
Our most active customers can enjoy exclusive benefits including access to special offers and rewards. Moreover, STICPAY offers Forex cashback, iGaming cashback and other exclusive promotions.
Additionally, you can access 24/7 customer support via email.
A
After registering registering and verifying your account, you can make a deposit or receive payments to start transferring your funds. Discover the various payment options here to learn more about the features we offer.
With your account, you can:
- Pay a variety of merchants quickly and affordably.
- Manage funds across multiple currencies.
- Send and receive funds with friends or family members.
- Make international transfers at local rates.
- Earn rewards and enjoy discounts with several retailers.
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Most people can use STICPAY, but there are some criteria you need to meet. If you're having trouble signing up, it might be due to one or more of the following reasons:
For more information on our registration policies, review our Terms & Conditions
- Age Restriction: You must be at least 18 years old to use STICPAY services.
- Incorrect Information: Double-check that the details you provided (such as your name, address, and date of birth) are correct and up-to-date. If you need assistance, email account@sticpay.com.
- VPN or Proxy Server: If you're using VPN or a proxy server, turn it off before registering. You may also need to use a different email address.
- Business Account Sign-Up: Avoid using business or commerce-related terms in your name or email address. To register a business account, use this link.
- Non-Supported Country: If you don't see your country listed during sign-up, it means STICPAY services are not available in your location. Check the list of restricted countries.
For more information on our registration policies, review our Terms & Conditions
A
If you receive an error indicating that your phone number or email address is already in use, it may mean you already have a STICPAY account.
For assistance, please email account@sticpay.com.
For assistance, please email account@sticpay.com.
A
Yes, verifying your identity is essential to ensure you have uninterrupted access to all STICPAY e-wallet benefits.
To complete identity verification, you'll typically need to provide documents such as a photo of your ID and proof of address.
To find out how to get verified on STICPAY, please refer to this guide or watch this video
Note: You may be asked for additional documents if there are any changes in your details or if there are discrepancies between your registration information and the documents provided.
To check your verification status or view your limits, visit the "Document > Account" section in your account.
For any questions regarding the verification process, please email account@sticpay.com.
To complete identity verification, you'll typically need to provide documents such as a photo of your ID and proof of address.
To find out how to get verified on STICPAY, please refer to this guide or watch this video
Note: You may be asked for additional documents if there are any changes in your details or if there are discrepancies between your registration information and the documents provided.
To check your verification status or view your limits, visit the "Document > Account" section in your account.
For any questions regarding the verification process, please email account@sticpay.com.
A
STICPAY offers two types of accounts—Personal and Merchant—each designed for specific needs based on the services you want to use. The fee structures also differ between personal and merchant accounts.
To register for a personal account, click here.
To register for a merchant account, click here.
Note: To apply for a merchant account, you need a fully operational website and must provide a detailed business description and the intended use for your STICPAY account. During the verification process, you'll also need to provide official registration documents for your company.
Personal STICPAY Account
A personal account is ideal for private individuals who want to use STICPAY for online payments or transferring funds to friends and family. Payments and account management are done in your name, so the payment methods and personal details you register must match your information.To register for a personal account, click here.
Merchant STICPAY Account
A merchant account is for businesses that want to integrate STICPAY as a payment option for their customers. This account is registered in the company's name, and all payments and account management occur under that company name. Deposits and withdrawals can be made to and from a bank account held under the company name.To register for a merchant account, click here.
Note: To apply for a merchant account, you need a fully operational website and must provide a detailed business description and the intended use for your STICPAY account. During the verification process, you'll also need to provide official registration documents for your company.
A
STICPAY services are available in more than 200 countries worldwide. However, there are some restricted countries where STICPAY does not offer services. For a complete list of countries serviced by STICPAY, please refer to our Terms & Conditions.
A
If you can't find your specific issue in the FAQ, there are several ways to reach out to us. Feel free to reach out to us via email.
- For general inquiries and account, you can email us at account@sticpay.com
- If you have a question related to payment, you can email us at funds@sticpay.com
- If you have concerns about security, you can email account@sticpay.com
- For merchant-related questions, you can email us at merchant@sticpay.com
- For affiliate inquiries, email us at affiliate@sticpay.com
A
Your phone number must be accurate for STICPAY services related to payments and communication.
If you have changed your phone number and want to update it, follow these steps:
Log in to your account.
Go to Settings > Info > Mobile Phone Number.
Enter the 6-digit verification code sent to your new phone number.
If you have any issues during phone verification, please email us at account@sticpay.com
If you have changed your phone number and want to update it, follow these steps:
Log in to your account.
Go to Settings > Info > Mobile Phone Number.
Enter the 6-digit verification code sent to your new phone number.
If you have any issues during phone verification, please email us at account@sticpay.com
A
You can update your personal details in different ways depending on the type of information you want to change.
Email
Log in to your account and go to Settings > Email.
Please note that even though you can change your email address for receiving notifications, the email associated with your login credentials will remain the same.
Name, Date of Birth, or Address
Email account@sticpay.com to request to update these details.Mobile Phone Number
Log in to your account and go to Settings > Info > Mobile Phone Number.Password
Log in to your account and go to Settings > Info > Password.Please note that even though you can change your email address for receiving notifications, the email associated with your login credentials will remain the same.
A
STICPAY suggets to update your password regularly to keep your accounts secure.
Click "Forgot Password".
Follow the instructions to reset your password.
Go to Settings > Info > Password.
Follow the prompts to change your password.
If you have any issues during the password reset process, please email us at account@sticpay.com..
Here's how to reset your password:
If you forgot your password:
Go to the login page.Click "Forgot Password".
Follow the instructions to reset your password.
To reset your password for security reasons:
Log in to your account.Go to Settings > Info > Password.
Follow the prompts to change your password.
If you have any issues during the password reset process, please email us at account@sticpay.com..
A
To verify your STICPAY account, we require specific documents that meet our standards. Your documents may be rejected if they don't satisfy our verification criteria. Here are some possible reasons for document rejection:
You can find tips for verifying you STICPAY account here.
For any issues with your verification, please email us at account@sticpay.com.
Proof of Legal Existence (PLE)
- Expired Identity Document: Your ID verification document has expired.
- Incomplete Upload: You did not upload both sides of your ID document.
- Name Mismatch: The name on your identity document doesn't match the name on your STICPAY account.
- Poor Quality: Your document is blurry or illegible. Ensure your document scan or photo is high-resolution and clear.
- File Issues: We couldn't open the file you sent, it exceeded the file size limit (10MB), or the file format was unsupported. To correct this, re-save your document in an accepted format (jpg, jpeg, gif, png, pdf).
Proof of Address (POA)
- Missing Date of Issue: Your address verification document lacks a date of issue.
- Document Age: Your address verification document must have been issued within the last 3 months.
- Name Mismatch: The name on your address document doesn't match the name on your STICPAY account.
- Poor Quality: Your document is blurry or illegible. Make sure your document scan or photo is high-resolution and clear.
- File Issues: We couldn't open the file you sent, it exceeded the file size limit (10MB), or the file format was unsupported. Re-save your document in a supported format (jpg, jpeg, gif, png, pdf).
You can find tips for verifying you STICPAY account here.
For any issues with your verification, please email us at account@sticpay.com.
A
To verify your STICPAY account, you need to provide specific documents. Follow these steps to upload your documents:
Log in to your account.
Go to Document > Account.
Required Verification Documents:
In this video guide we help you with uploading your documents and get your account verified in a few simple steps here.
If you have any issues during the verification process, please email us at account@sticpay.com.
Log in to your account.
Go to Document > Account.
Required Verification Documents:
- Proof of Legal Existence (PLE): Your identity verification document.
- Proof of Address (POA): Your address verification document.
Uploading Your Documents:
Proof of Legal Existence (PLE):
- Ensure your identity verification document is current and not expired.
- Upload both sides of your ID document.
- Check that the name on your identity document matches the name on your STICPAY account.
- Make sure your document scan or photo is high-resolution and clear.
- Use supported file types: jpg, jpeg, gif, png, pdf. The file size should not exceed 10MB.
Proof of Address (POA):
- Make sure your address verification document includes a date of issue.
- The document should be issued within the last 3 months.
- The name on your address verification document must match the name on your STICPAY account.
- Ensure your document scan or photo is high-resolution and clear.
- Use supported file types: jpg, jpeg, gif, png, pdf. The file size should not exceed 10MB.
In this video guide we help you with uploading your documents and get your account verified in a few simple steps here.
If you have any issues during the verification process, please email us at account@sticpay.com.
A
To verify your address, STICPAY accepts several types of documents. Your address verification document must match your registered address and provide clear images of the necessary parts, including:
Make sure your documents are recent (issued within the last 3 months), legible, and in a supported file format such as jpg, jpeg, gif, png, or pdf. The file size should not exceed 10MB.
If you have any issues with your verification, please email us at account@sticpay.com.
- Residential Address
- Name
- Issue Date
Accepted Document Types:
- Utility Bills: Water, electricity, gas, or telephone bills (including mobile phone bills)
- Bank Statements
- Letters from Recognized Public Authorities
Make sure your documents are recent (issued within the last 3 months), legible, and in a supported file format such as jpg, jpeg, gif, png, or pdf. The file size should not exceed 10MB.
If you have any issues with your verification, please email us at account@sticpay.com.
A
To verify your identity, STICPAY accepts the following documents. Please make sure to upload clear images of the highlighted parts:
Make sure the documents are valid and unexpired, and ensure your scans or photos are high-resolution and clear. Use supported file types such as jpg, jpeg, gif, png, or pdf. The file size should not exceed 10MB.
If you have any issues with your verification, please email us at account@sticpay.com.
Passport
Include a clear image of your photo and personal information.National ID
Upload scans of both sides of the document, ensuring the information is clear and legible.Driver's License
Provide scans of both sides of the license, ensuring the information is clear and legible.Make sure the documents are valid and unexpired, and ensure your scans or photos are high-resolution and clear. Use supported file types such as jpg, jpeg, gif, png, or pdf. The file size should not exceed 10MB.
If you have any issues with your verification, please email us at account@sticpay.com.
A
As a regulated financial institution, STICPAY must adhere to AML/CFT policies and comply with regulatory requirements. Sometimes, we may ask for additional verification documents, such as Proof of Income or Source of Wealth, to clarify your account activity. This could result in a temporary account restriction until the situation is resolved.
To submit your Proof of Income/Source of Wealth document, provide one of the following documents to STICPAY:
Ensure the documents you submit are clear, legible, and in a supported file format such as jpg, jpeg, gif, png, or pdf. The file size should not exceed 10MB.
If you have any additional questions, please email us at account@sticpay.com
To submit your Proof of Income/Source of Wealth document, provide one of the following documents to STICPAY:
Salary Pay Slip
Submit your most recent pay slip as proof of income.Investment Statement
Provide a statement showing details of your investments.Asset Selling Receipt
Submit a receipt from the sale of an asset.Bank Statement for 3 months
Provide a recent bank statement showing transactions and balances over the past three months.Ensure the documents you submit are clear, legible, and in a supported file format such as jpg, jpeg, gif, png, or pdf. The file size should not exceed 10MB.
If you have any additional questions, please email us at account@sticpay.com
A
As a regulated financial institution, STICPAY must confirm the information you provide to ensure proper service delivery. This verification process is based on the documents we request from you as a customer at various stages, including registration.
If you don't meet STICPAY's verification requirements, you won't be able to use the STICPAY service. Here's what you can do if you encounter verification issues:
We will work with you to address the verification issues and reach a satisfactory resolution.
If you don't meet STICPAY's verification requirements, you won't be able to use the STICPAY service. Here's what you can do if you encounter verification issues:
Check your documents
Ensure that the documents you submitted meet our requirements in terms of quality, clarity, and completeness.Verify your information
Double-check that the information you provided matches your identification and proof of address documents.Email us
If you can't resolve the issue or believe there may be a mistake, please email us at account@sticpay.com for further assistance.We will work with you to address the verification issues and reach a satisfactory resolution.
A
We hope you've enjoyed a safe and easy payment experience with STICPAY.
If you decide to close your account, you can do so for free at any time. Here's how:
Once your request is received, we will guide you through the account closure process. If you have any remaining balance in your account, please ensure you withdraw it before closing your account.
Thank you for using STICPAY!
If you decide to close your account, you can do so for free at any time. Here's how:
On The App
On iOS
Open the app, go to Menu > Settings (cog wheel icon) > Scroll down to the bottom of the page.On Android
Open the app, go to Menu > Settings (cog wheel icon) > Scroll down to the bottom of the page.On Desktop
Send an email to account@sticpay.com from your registered email address to request account closure.Once your request is received, we will guide you through the account closure process. If you have any remaining balance in your account, please ensure you withdraw it before closing your account.
Thank you for using STICPAY!
A
Welcome back to STICPAY!
If you closed your previous STICPAY account, you can sign up for a new STICPAY account here.
If your previous STICPAY account was closed due to a violation of our policies, you will not be able to sign up for STICPAY again.
If you have any issues while opening a new account, please email us at account@sticpay.com. We will help you through the registration phase and get you back on track.
Thank you for choosing STICPAY!
If you closed your previous STICPAY account, you can sign up for a new STICPAY account here.
If your previous STICPAY account was closed due to a violation of our policies, you will not be able to sign up for STICPAY again.
If you have any issues while opening a new account, please email us at account@sticpay.com. We will help you through the registration phase and get you back on track.
Thank you for choosing STICPAY!
A
STICPAY is a global e-wallet solution that offers secure and convenient online payments using only your email address and password. With STICPAY, you can easily deposit and withdraw funds and use them for various services.
Security is a top priority at STICPAY. Your sensitive financial information remains hidden from the payee during transactions. We consistently update our platform with the latest fraud prevention technologies to keep your data safe.
Using STICPAY e-wallet simplifies your payment process. You can securely store your payment details in your account, eliminating the need to carry or re-enter them repeatedly.
Security is a top priority at STICPAY. Your sensitive financial information remains hidden from the payee during transactions. We consistently update our platform with the latest fraud prevention technologies to keep your data safe.
Using STICPAY e-wallet simplifies your payment process. You can securely store your payment details in your account, eliminating the need to carry or re-enter them repeatedly.
A
STICPAY provides numerous advantages beyond traditional banking, including global access and a variety of payment options. Your account functions as a digital wallet, offering flexibility to use deposited funds, bank accounts, or debit/credit cards. With STICPAY, you stay in control of your finances.
By using STICPAY instead of traditional online banking or credit/debit cards, you can make international transfers, and pay a wide range of merchants. Sending money across borders is instant and either free or low-cost, making your STICPAY e-wallet one of the safest, cheapest, and fastest ways to send international payments. Check out all our fees here.
STICPAY allows you to hold multiple currency balances within your primary account, offering greater flexibility and helping you avoid conversion fees.
Our most active customers can enjoy exclusive benefits including access to special offers and rewards. Moreover, STICPAY offers Forex cashback, iGaming cashback and other exclusive promotions.
Additionally, you can access 24/7 customer support via email.
By using STICPAY instead of traditional online banking or credit/debit cards, you can make international transfers, and pay a wide range of merchants. Sending money across borders is instant and either free or low-cost, making your STICPAY e-wallet one of the safest, cheapest, and fastest ways to send international payments. Check out all our fees here.
STICPAY allows you to hold multiple currency balances within your primary account, offering greater flexibility and helping you avoid conversion fees.
Our most active customers can enjoy exclusive benefits including access to special offers and rewards. Moreover, STICPAY offers Forex cashback, iGaming cashback and other exclusive promotions.
Additionally, you can access 24/7 customer support via email.
A
After registering registering and verifying your account, you can make a deposit or receive payments to start transferring your funds. Discover the various payment options here to learn more about the features we offer.
With your account, you can:
- Pay a variety of merchants quickly and affordably.
- Manage funds across multiple currencies.
- Send and receive funds with friends or family members.
- Make international transfers at local rates.
- Earn rewards and enjoy discounts with several retailers.
A
Most people can use STICPAY, but there are some criteria you need to meet. If you're having trouble signing up, it might be due to one or more of the following reasons:
For more information on our registration policies, review our Terms & Conditions
- Age Restriction: You must be at least 18 years old to use STICPAY services.
- Incorrect Information: Double-check that the details you provided (such as your name, address, and date of birth) are correct and up-to-date. If you need assistance, email account@sticpay.com.
- VPN or Proxy Server: If you're using VPN or a proxy server, turn it off before registering. You may also need to use a different email address.
- Business Account Sign-Up: Avoid using business or commerce-related terms in your name or email address. To register a business account, use this link.
- Non-Supported Country: If you don't see your country listed during sign-up, it means STICPAY services are not available in your location. Check the list of restricted countries.
For more information on our registration policies, review our Terms & Conditions
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If you receive an error indicating that your phone number or email address is already in use, it may mean you already have a STICPAY account.
For assistance, please email account@sticpay.com.
For assistance, please email account@sticpay.com.
A
Yes, verifying your identity is essential to ensure you have uninterrupted access to all STICPAY e-wallet benefits.
To complete identity verification, you'll typically need to provide documents such as a photo of your ID and proof of address.
To find out how to get verified on STICPAY, please refer to this guide or watch this video
Note: You may be asked for additional documents if there are any changes in your details or if there are discrepancies between your registration information and the documents provided.
To check your verification status or view your limits, visit the "Document > Account" section in your account.
For any questions regarding the verification process, please email account@sticpay.com.
To complete identity verification, you'll typically need to provide documents such as a photo of your ID and proof of address.
To find out how to get verified on STICPAY, please refer to this guide or watch this video
Note: You may be asked for additional documents if there are any changes in your details or if there are discrepancies between your registration information and the documents provided.
To check your verification status or view your limits, visit the "Document > Account" section in your account.
For any questions regarding the verification process, please email account@sticpay.com.
A
STICPAY offers two types of accounts—Personal and Merchant—each designed for specific needs based on the services you want to use. The fee structures also differ between personal and merchant accounts.
To register for a personal account, click here.
To register for a merchant account, click here.
Note: To apply for a merchant account, you need a fully operational website and must provide a detailed business description and the intended use for your STICPAY account. During the verification process, you'll also need to provide official registration documents for your company.
Personal STICPAY Account
A personal account is ideal for private individuals who want to use STICPAY for online payments or transferring funds to friends and family. Payments and account management are done in your name, so the payment methods and personal details you register must match your information.To register for a personal account, click here.
Merchant STICPAY Account
A merchant account is for businesses that want to integrate STICPAY as a payment option for their customers. This account is registered in the company's name, and all payments and account management occur under that company name. Deposits and withdrawals can be made to and from a bank account held under the company name.To register for a merchant account, click here.
Note: To apply for a merchant account, you need a fully operational website and must provide a detailed business description and the intended use for your STICPAY account. During the verification process, you'll also need to provide official registration documents for your company.
A
STICPAY services are available in more than 200 countries worldwide. However, there are some restricted countries where STICPAY does not offer services. For a complete list of countries serviced by STICPAY, please refer to our Terms & Conditions.
A
If you can't find your specific issue in the FAQ, there are several ways to reach out to us. Feel free to reach out to us via email.
- For general inquiries and account, you can email us at account@sticpay.com
- If you have a question related to payment, you can email us at funds@sticpay.com
- If you have concerns about security, you can email account@sticpay.com
- For merchant-related questions, you can email us at merchant@sticpay.com
- For affiliate inquiries, email us at affiliate@sticpay.com
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Your phone number must be accurate for STICPAY services related to payments and communication.
If you have changed your phone number and want to update it, follow these steps:
Log in to your account.
Go to Settings > Info > Mobile Phone Number.
Enter the 6-digit verification code sent to your new phone number.
If you have any issues during phone verification, please email us at account@sticpay.com
If you have changed your phone number and want to update it, follow these steps:
Log in to your account.
Go to Settings > Info > Mobile Phone Number.
Enter the 6-digit verification code sent to your new phone number.
If you have any issues during phone verification, please email us at account@sticpay.com
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You can update your personal details in different ways depending on the type of information you want to change.
Email
Log in to your account and go to Settings > Email.
Please note that even though you can change your email address for receiving notifications, the email associated with your login credentials will remain the same.
Name, Date of Birth, or Address
Email account@sticpay.com to request to update these details.Mobile Phone Number
Log in to your account and go to Settings > Info > Mobile Phone Number.Password
Log in to your account and go to Settings > Info > Password.Please note that even though you can change your email address for receiving notifications, the email associated with your login credentials will remain the same.
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STICPAY suggets to update your password regularly to keep your accounts secure.
Click "Forgot Password".
Follow the instructions to reset your password.
Go to Settings > Info > Password.
Follow the prompts to change your password.
If you have any issues during the password reset process, please email us at account@sticpay.com..
Here's how to reset your password:
If you forgot your password:
Go to the login page.Click "Forgot Password".
Follow the instructions to reset your password.
To reset your password for security reasons:
Log in to your account.Go to Settings > Info > Password.
Follow the prompts to change your password.
If you have any issues during the password reset process, please email us at account@sticpay.com..
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To verify your STICPAY account, we require specific documents that meet our standards. Your documents may be rejected if they don't satisfy our verification criteria. Here are some possible reasons for document rejection:
You can find tips for verifying you STICPAY account here.
For any issues with your verification, please email us at account@sticpay.com.
Proof of Legal Existence (PLE)
- Expired Identity Document: Your ID verification document has expired.
- Incomplete Upload: You did not upload both sides of your ID document.
- Name Mismatch: The name on your identity document doesn't match the name on your STICPAY account.
- Poor Quality: Your document is blurry or illegible. Ensure your document scan or photo is high-resolution and clear.
- File Issues: We couldn't open the file you sent, it exceeded the file size limit (10MB), or the file format was unsupported. To correct this, re-save your document in an accepted format (jpg, jpeg, gif, png, pdf).
Proof of Address (POA)
- Missing Date of Issue: Your address verification document lacks a date of issue.
- Document Age: Your address verification document must have been issued within the last 3 months.
- Name Mismatch: The name on your address document doesn't match the name on your STICPAY account.
- Poor Quality: Your document is blurry or illegible. Make sure your document scan or photo is high-resolution and clear.
- File Issues: We couldn't open the file you sent, it exceeded the file size limit (10MB), or the file format was unsupported. Re-save your document in a supported format (jpg, jpeg, gif, png, pdf).
You can find tips for verifying you STICPAY account here.
For any issues with your verification, please email us at account@sticpay.com.
A
To verify your STICPAY account, you need to provide specific documents. Follow these steps to upload your documents:
Log in to your account.
Go to Document > Account.
Required Verification Documents:
In this video guide we help you with uploading your documents and get your account verified in a few simple steps here.
If you have any issues during the verification process, please email us at account@sticpay.com.
Log in to your account.
Go to Document > Account.
Required Verification Documents:
- Proof of Legal Existence (PLE): Your identity verification document.
- Proof of Address (POA): Your address verification document.
Uploading Your Documents:
Proof of Legal Existence (PLE):
- Ensure your identity verification document is current and not expired.
- Upload both sides of your ID document.
- Check that the name on your identity document matches the name on your STICPAY account.
- Make sure your document scan or photo is high-resolution and clear.
- Use supported file types: jpg, jpeg, gif, png, pdf. The file size should not exceed 10MB.
Proof of Address (POA):
- Make sure your address verification document includes a date of issue.
- The document should be issued within the last 3 months.
- The name on your address verification document must match the name on your STICPAY account.
- Ensure your document scan or photo is high-resolution and clear.
- Use supported file types: jpg, jpeg, gif, png, pdf. The file size should not exceed 10MB.
In this video guide we help you with uploading your documents and get your account verified in a few simple steps here.
If you have any issues during the verification process, please email us at account@sticpay.com.
A
To verify your address, STICPAY accepts several types of documents. Your address verification document must match your registered address and provide clear images of the necessary parts, including:
Make sure your documents are recent (issued within the last 3 months), legible, and in a supported file format such as jpg, jpeg, gif, png, or pdf. The file size should not exceed 10MB.
If you have any issues with your verification, please email us at account@sticpay.com.
- Residential Address
- Name
- Issue Date
Accepted Document Types:
- Utility Bills: Water, electricity, gas, or telephone bills (including mobile phone bills)
- Bank Statements
- Letters from Recognized Public Authorities
Make sure your documents are recent (issued within the last 3 months), legible, and in a supported file format such as jpg, jpeg, gif, png, or pdf. The file size should not exceed 10MB.
If you have any issues with your verification, please email us at account@sticpay.com.
A
To verify your identity, STICPAY accepts the following documents. Please make sure to upload clear images of the highlighted parts:
Make sure the documents are valid and unexpired, and ensure your scans or photos are high-resolution and clear. Use supported file types such as jpg, jpeg, gif, png, or pdf. The file size should not exceed 10MB.
If you have any issues with your verification, please email us at account@sticpay.com.
Passport
Include a clear image of your photo and personal information.National ID
Upload scans of both sides of the document, ensuring the information is clear and legible.Driver's License
Provide scans of both sides of the license, ensuring the information is clear and legible.Make sure the documents are valid and unexpired, and ensure your scans or photos are high-resolution and clear. Use supported file types such as jpg, jpeg, gif, png, or pdf. The file size should not exceed 10MB.
If you have any issues with your verification, please email us at account@sticpay.com.
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As a regulated financial institution, STICPAY must adhere to AML/CFT policies and comply with regulatory requirements. Sometimes, we may ask for additional verification documents, such as Proof of Income or Source of Wealth, to clarify your account activity. This could result in a temporary account restriction until the situation is resolved.
To submit your Proof of Income/Source of Wealth document, provide one of the following documents to STICPAY:
Ensure the documents you submit are clear, legible, and in a supported file format such as jpg, jpeg, gif, png, or pdf. The file size should not exceed 10MB.
If you have any additional questions, please email us at account@sticpay.com
To submit your Proof of Income/Source of Wealth document, provide one of the following documents to STICPAY:
Salary Pay Slip
Submit your most recent pay slip as proof of income.Investment Statement
Provide a statement showing details of your investments.Asset Selling Receipt
Submit a receipt from the sale of an asset.Bank Statement for 3 months
Provide a recent bank statement showing transactions and balances over the past three months.Ensure the documents you submit are clear, legible, and in a supported file format such as jpg, jpeg, gif, png, or pdf. The file size should not exceed 10MB.
If you have any additional questions, please email us at account@sticpay.com
A
As a regulated financial institution, STICPAY must confirm the information you provide to ensure proper service delivery. This verification process is based on the documents we request from you as a customer at various stages, including registration.
If you don't meet STICPAY's verification requirements, you won't be able to use the STICPAY service. Here's what you can do if you encounter verification issues:
We will work with you to address the verification issues and reach a satisfactory resolution.
If you don't meet STICPAY's verification requirements, you won't be able to use the STICPAY service. Here's what you can do if you encounter verification issues:
Check your documents
Ensure that the documents you submitted meet our requirements in terms of quality, clarity, and completeness.Verify your information
Double-check that the information you provided matches your identification and proof of address documents.Email us
If you can't resolve the issue or believe there may be a mistake, please email us at account@sticpay.com for further assistance.We will work with you to address the verification issues and reach a satisfactory resolution.
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We hope you've enjoyed a safe and easy payment experience with STICPAY.
If you decide to close your account, you can do so for free at any time. Here's how:
Once your request is received, we will guide you through the account closure process. If you have any remaining balance in your account, please ensure you withdraw it before closing your account.
Thank you for using STICPAY!
If you decide to close your account, you can do so for free at any time. Here's how:
On The App
On iOS
Open the app, go to Menu > Settings (cog wheel icon) > Scroll down to the bottom of the page.On Android
Open the app, go to Menu > Settings (cog wheel icon) > Scroll down to the bottom of the page.On Desktop
Send an email to account@sticpay.com from your registered email address to request account closure.Once your request is received, we will guide you through the account closure process. If you have any remaining balance in your account, please ensure you withdraw it before closing your account.
Thank you for using STICPAY!
A
Welcome back to STICPAY!
If you closed your previous STICPAY account, you can sign up for a new STICPAY account here.
If your previous STICPAY account was closed due to a violation of our policies, you will not be able to sign up for STICPAY again.
If you have any issues while opening a new account, please email us at account@sticpay.com. We will help you through the registration phase and get you back on track.
Thank you for choosing STICPAY!
If you closed your previous STICPAY account, you can sign up for a new STICPAY account here.
If your previous STICPAY account was closed due to a violation of our policies, you will not be able to sign up for STICPAY again.
If you have any issues while opening a new account, please email us at account@sticpay.com. We will help you through the registration phase and get you back on track.
Thank you for choosing STICPAY!
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STICPAY is a global e-wallet solution that offers secure and convenient online payments using only your email address and password. With STICPAY, you can easily deposit and withdraw funds and use them for various services.
Security is a top priority at STICPAY. Your sensitive financial information remains hidden from the payee during transactions. We consistently update our platform with the latest fraud prevention technologies to keep your data safe.
Using STICPAY e-wallet simplifies your payment process. You can securely store your payment details in your account, eliminating the need to carry or re-enter them repeatedly.
Security is a top priority at STICPAY. Your sensitive financial information remains hidden from the payee during transactions. We consistently update our platform with the latest fraud prevention technologies to keep your data safe.
Using STICPAY e-wallet simplifies your payment process. You can securely store your payment details in your account, eliminating the need to carry or re-enter them repeatedly.
A
STICPAY provides numerous advantages beyond traditional banking, including global access and a variety of payment options. Your account functions as a digital wallet, offering flexibility to use deposited funds, bank accounts, or debit/credit cards. With STICPAY, you stay in control of your finances.
By using STICPAY instead of traditional online banking or credit/debit cards, you can make international transfers, and pay a wide range of merchants. Sending money across borders is instant and either free or low-cost, making your STICPAY e-wallet one of the safest, cheapest, and fastest ways to send international payments. Check out all our fees here.
STICPAY allows you to hold multiple currency balances within your primary account, offering greater flexibility and helping you avoid conversion fees.
Our most active customers can enjoy exclusive benefits including access to special offers and rewards. Moreover, STICPAY offers Forex cashback, iGaming cashback and other exclusive promotions.
Additionally, you can access 24/7 customer support via email.
By using STICPAY instead of traditional online banking or credit/debit cards, you can make international transfers, and pay a wide range of merchants. Sending money across borders is instant and either free or low-cost, making your STICPAY e-wallet one of the safest, cheapest, and fastest ways to send international payments. Check out all our fees here.
STICPAY allows you to hold multiple currency balances within your primary account, offering greater flexibility and helping you avoid conversion fees.
Our most active customers can enjoy exclusive benefits including access to special offers and rewards. Moreover, STICPAY offers Forex cashback, iGaming cashback and other exclusive promotions.
Additionally, you can access 24/7 customer support via email.
A
After registering registering and verifying your account, you can make a deposit or receive payments to start transferring your funds. Discover the various payment options here to learn more about the features we offer.
With your account, you can:
- Pay a variety of merchants quickly and affordably.
- Manage funds across multiple currencies.
- Send and receive funds with friends or family members.
- Make international transfers at local rates.
- Earn rewards and enjoy discounts with several retailers.
A
Most people can use STICPAY, but there are some criteria you need to meet. If you're having trouble signing up, it might be due to one or more of the following reasons:
For more information on our registration policies, review our Terms & Conditions
- Age Restriction: You must be at least 18 years old to use STICPAY services.
- Incorrect Information: Double-check that the details you provided (such as your name, address, and date of birth) are correct and up-to-date. If you need assistance, email account@sticpay.com.
- VPN or Proxy Server: If you're using VPN or a proxy server, turn it off before registering. You may also need to use a different email address.
- Business Account Sign-Up: Avoid using business or commerce-related terms in your name or email address. To register a business account, use this link.
- Non-Supported Country: If you don't see your country listed during sign-up, it means STICPAY services are not available in your location. Check the list of restricted countries.
For more information on our registration policies, review our Terms & Conditions
A
If you receive an error indicating that your phone number or email address is already in use, it may mean you already have a STICPAY account.
For assistance, please email account@sticpay.com.
For assistance, please email account@sticpay.com.
A
Yes, verifying your identity is essential to ensure you have uninterrupted access to all STICPAY e-wallet benefits.
To complete identity verification, you'll typically need to provide documents such as a photo of your ID and proof of address.
To find out how to get verified on STICPAY, please refer to this guide or watch this video
Note: You may be asked for additional documents if there are any changes in your details or if there are discrepancies between your registration information and the documents provided.
To check your verification status or view your limits, visit the "Document > Account" section in your account.
For any questions regarding the verification process, please email account@sticpay.com.
To complete identity verification, you'll typically need to provide documents such as a photo of your ID and proof of address.
To find out how to get verified on STICPAY, please refer to this guide or watch this video
Note: You may be asked for additional documents if there are any changes in your details or if there are discrepancies between your registration information and the documents provided.
To check your verification status or view your limits, visit the "Document > Account" section in your account.
For any questions regarding the verification process, please email account@sticpay.com.
A
STICPAY offers two types of accounts—Personal and Merchant—each designed for specific needs based on the services you want to use. The fee structures also differ between personal and merchant accounts.
To register for a personal account, click here.
To register for a merchant account, click here.
Note: To apply for a merchant account, you need a fully operational website and must provide a detailed business description and the intended use for your STICPAY account. During the verification process, you'll also need to provide official registration documents for your company.
Personal STICPAY Account
A personal account is ideal for private individuals who want to use STICPAY for online payments or transferring funds to friends and family. Payments and account management are done in your name, so the payment methods and personal details you register must match your information.To register for a personal account, click here.
Merchant STICPAY Account
A merchant account is for businesses that want to integrate STICPAY as a payment option for their customers. This account is registered in the company's name, and all payments and account management occur under that company name. Deposits and withdrawals can be made to and from a bank account held under the company name.To register for a merchant account, click here.
Note: To apply for a merchant account, you need a fully operational website and must provide a detailed business description and the intended use for your STICPAY account. During the verification process, you'll also need to provide official registration documents for your company.
A
STICPAY services are available in more than 200 countries worldwide. However, there are some restricted countries where STICPAY does not offer services. For a complete list of countries serviced by STICPAY, please refer to our Terms & Conditions.
A
If you can't find your specific issue in the FAQ, there are several ways to reach out to us. Feel free to reach out to us via email.
- For general inquiries and account, you can email us at account@sticpay.com
- If you have a question related to payment, you can email us at funds@sticpay.com
- If you have concerns about security, you can email account@sticpay.com
- For merchant-related questions, you can email us at merchant@sticpay.com
- For affiliate inquiries, email us at affiliate@sticpay.com
A
Your phone number must be accurate for STICPAY services related to payments and communication.
If you have changed your phone number and want to update it, follow these steps:
Log in to your account.
Go to Settings > Info > Mobile Phone Number.
Enter the 6-digit verification code sent to your new phone number.
If you have any issues during phone verification, please email us at account@sticpay.com
If you have changed your phone number and want to update it, follow these steps:
Log in to your account.
Go to Settings > Info > Mobile Phone Number.
Enter the 6-digit verification code sent to your new phone number.
If you have any issues during phone verification, please email us at account@sticpay.com
A
You can update your personal details in different ways depending on the type of information you want to change.
Email
Log in to your account and go to Settings > Email.
Please note that even though you can change your email address for receiving notifications, the email associated with your login credentials will remain the same.
Name, Date of Birth, or Address
Email account@sticpay.com to request to update these details.Mobile Phone Number
Log in to your account and go to Settings > Info > Mobile Phone Number.Password
Log in to your account and go to Settings > Info > Password.Please note that even though you can change your email address for receiving notifications, the email associated with your login credentials will remain the same.
A
STICPAY suggets to update your password regularly to keep your accounts secure.
Click "Forgot Password".
Follow the instructions to reset your password.
Go to Settings > Info > Password.
Follow the prompts to change your password.
If you have any issues during the password reset process, please email us at account@sticpay.com..
Here's how to reset your password:
If you forgot your password:
Go to the login page.Click "Forgot Password".
Follow the instructions to reset your password.
To reset your password for security reasons:
Log in to your account.Go to Settings > Info > Password.
Follow the prompts to change your password.
If you have any issues during the password reset process, please email us at account@sticpay.com..
A
To verify your STICPAY account, we require specific documents that meet our standards. Your documents may be rejected if they don't satisfy our verification criteria. Here are some possible reasons for document rejection:
You can find tips for verifying you STICPAY account here.
For any issues with your verification, please email us at account@sticpay.com.
Proof of Legal Existence (PLE)
- Expired Identity Document: Your ID verification document has expired.
- Incomplete Upload: You did not upload both sides of your ID document.
- Name Mismatch: The name on your identity document doesn't match the name on your STICPAY account.
- Poor Quality: Your document is blurry or illegible. Ensure your document scan or photo is high-resolution and clear.
- File Issues: We couldn't open the file you sent, it exceeded the file size limit (10MB), or the file format was unsupported. To correct this, re-save your document in an accepted format (jpg, jpeg, gif, png, pdf).
Proof of Address (POA)
- Missing Date of Issue: Your address verification document lacks a date of issue.
- Document Age: Your address verification document must have been issued within the last 3 months.
- Name Mismatch: The name on your address document doesn't match the name on your STICPAY account.
- Poor Quality: Your document is blurry or illegible. Make sure your document scan or photo is high-resolution and clear.
- File Issues: We couldn't open the file you sent, it exceeded the file size limit (10MB), or the file format was unsupported. Re-save your document in a supported format (jpg, jpeg, gif, png, pdf).
You can find tips for verifying you STICPAY account here.
For any issues with your verification, please email us at account@sticpay.com.
A
To verify your STICPAY account, you need to provide specific documents. Follow these steps to upload your documents:
Log in to your account.
Go to Document > Account.
Required Verification Documents:
In this video guide we help you with uploading your documents and get your account verified in a few simple steps here.
If you have any issues during the verification process, please email us at account@sticpay.com.
Log in to your account.
Go to Document > Account.
Required Verification Documents:
- Proof of Legal Existence (PLE): Your identity verification document.
- Proof of Address (POA): Your address verification document.
Uploading Your Documents:
Proof of Legal Existence (PLE):
- Ensure your identity verification document is current and not expired.
- Upload both sides of your ID document.
- Check that the name on your identity document matches the name on your STICPAY account.
- Make sure your document scan or photo is high-resolution and clear.
- Use supported file types: jpg, jpeg, gif, png, pdf. The file size should not exceed 10MB.
Proof of Address (POA):
- Make sure your address verification document includes a date of issue.
- The document should be issued within the last 3 months.
- The name on your address verification document must match the name on your STICPAY account.
- Ensure your document scan or photo is high-resolution and clear.
- Use supported file types: jpg, jpeg, gif, png, pdf. The file size should not exceed 10MB.
In this video guide we help you with uploading your documents and get your account verified in a few simple steps here.
If you have any issues during the verification process, please email us at account@sticpay.com.
A
To verify your address, STICPAY accepts several types of documents. Your address verification document must match your registered address and provide clear images of the necessary parts, including:
Make sure your documents are recent (issued within the last 3 months), legible, and in a supported file format such as jpg, jpeg, gif, png, or pdf. The file size should not exceed 10MB.
If you have any issues with your verification, please email us at account@sticpay.com.
- Residential Address
- Name
- Issue Date
Accepted Document Types:
- Utility Bills: Water, electricity, gas, or telephone bills (including mobile phone bills)
- Bank Statements
- Letters from Recognized Public Authorities
Make sure your documents are recent (issued within the last 3 months), legible, and in a supported file format such as jpg, jpeg, gif, png, or pdf. The file size should not exceed 10MB.
If you have any issues with your verification, please email us at account@sticpay.com.
A
To verify your identity, STICPAY accepts the following documents. Please make sure to upload clear images of the highlighted parts:
Make sure the documents are valid and unexpired, and ensure your scans or photos are high-resolution and clear. Use supported file types such as jpg, jpeg, gif, png, or pdf. The file size should not exceed 10MB.
If you have any issues with your verification, please email us at account@sticpay.com.
Passport
Include a clear image of your photo and personal information.National ID
Upload scans of both sides of the document, ensuring the information is clear and legible.Driver's License
Provide scans of both sides of the license, ensuring the information is clear and legible.Make sure the documents are valid and unexpired, and ensure your scans or photos are high-resolution and clear. Use supported file types such as jpg, jpeg, gif, png, or pdf. The file size should not exceed 10MB.
If you have any issues with your verification, please email us at account@sticpay.com.
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As a regulated financial institution, STICPAY must adhere to AML/CFT policies and comply with regulatory requirements. Sometimes, we may ask for additional verification documents, such as Proof of Income or Source of Wealth, to clarify your account activity. This could result in a temporary account restriction until the situation is resolved.
To submit your Proof of Income/Source of Wealth document, provide one of the following documents to STICPAY:
Ensure the documents you submit are clear, legible, and in a supported file format such as jpg, jpeg, gif, png, or pdf. The file size should not exceed 10MB.
If you have any additional questions, please email us at account@sticpay.com
To submit your Proof of Income/Source of Wealth document, provide one of the following documents to STICPAY:
Salary Pay Slip
Submit your most recent pay slip as proof of income.Investment Statement
Provide a statement showing details of your investments.Asset Selling Receipt
Submit a receipt from the sale of an asset.Bank Statement for 3 months
Provide a recent bank statement showing transactions and balances over the past three months.Ensure the documents you submit are clear, legible, and in a supported file format such as jpg, jpeg, gif, png, or pdf. The file size should not exceed 10MB.
If you have any additional questions, please email us at account@sticpay.com
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As a regulated financial institution, STICPAY must confirm the information you provide to ensure proper service delivery. This verification process is based on the documents we request from you as a customer at various stages, including registration.
If you don't meet STICPAY's verification requirements, you won't be able to use the STICPAY service. Here's what you can do if you encounter verification issues:
We will work with you to address the verification issues and reach a satisfactory resolution.
If you don't meet STICPAY's verification requirements, you won't be able to use the STICPAY service. Here's what you can do if you encounter verification issues:
Check your documents
Ensure that the documents you submitted meet our requirements in terms of quality, clarity, and completeness.Verify your information
Double-check that the information you provided matches your identification and proof of address documents.Email us
If you can't resolve the issue or believe there may be a mistake, please email us at account@sticpay.com for further assistance.We will work with you to address the verification issues and reach a satisfactory resolution.
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We hope you've enjoyed a safe and easy payment experience with STICPAY.
If you decide to close your account, you can do so for free at any time. Here's how:
Once your request is received, we will guide you through the account closure process. If you have any remaining balance in your account, please ensure you withdraw it before closing your account.
Thank you for using STICPAY!
If you decide to close your account, you can do so for free at any time. Here's how:
On The App
On iOS
Open the app, go to Menu > Settings (cog wheel icon) > Scroll down to the bottom of the page.On Android
Open the app, go to Menu > Settings (cog wheel icon) > Scroll down to the bottom of the page.On Desktop
Send an email to account@sticpay.com from your registered email address to request account closure.Once your request is received, we will guide you through the account closure process. If you have any remaining balance in your account, please ensure you withdraw it before closing your account.
Thank you for using STICPAY!
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Welcome back to STICPAY!
If you closed your previous STICPAY account, you can sign up for a new STICPAY account here.
If your previous STICPAY account was closed due to a violation of our policies, you will not be able to sign up for STICPAY again.
If you have any issues while opening a new account, please email us at account@sticpay.com. We will help you through the registration phase and get you back on track.
Thank you for choosing STICPAY!
If you closed your previous STICPAY account, you can sign up for a new STICPAY account here.
If your previous STICPAY account was closed due to a violation of our policies, you will not be able to sign up for STICPAY again.
If you have any issues while opening a new account, please email us at account@sticpay.com. We will help you through the registration phase and get you back on track.
Thank you for choosing STICPAY!
Get in Touch With Us
If you have any questions, please fill out the form with your inquiries and
send it to us. We will get back to you as soon as possible.