Why Did Your STICPAY Verification Fail? Tips For Verifying Your Account

May 10 2021

To verify your STICPAY account, you need to provide a Proof of Address (POA), and a Proof of Legal Existence (PLE). Please refer to the requirements for the POA and PLE documents below to make sure you can get verified quickly, or to find out why your STICPAY verification failed.

Why did Your POA (Proof Of Address) Verification Fail?

The POA can be a copy of a utility bill (water, gas, or an electric bill) or a bank statement and must be issued within the last 3 months from the date of registration on STICPAY.

For your POA to be approved quickly, please make sure to follow these requirements:

1. Clear scan: the scan of the document needs to be clearly readable and it should be a scan of the full document.

2. Exact name: the POA needs to be under your name, not a relative's name or someone else's name.

3. Match in names: the name that you used during your STICPAY registration needs to be the same as the name on the POA document.

4. No joint names: please don't provide utility bills or bank statements in joint names (your name + someone else's name). The POA should be in your name only.

5. Clear information: utility bills should clearly display what services were charged for, and bank statements should clearly display the transaction history.

6. Issue date: bank statements are only accepted if they have an issue date, not a statement period.

7. Clear bank logo: bank statements need to show the bank logo clearly.

8. No mobile bill: mobile phone bills are not accepted as POA.

9. Match in addresses: the address filled out during the registration process needs to match the address on the POA document.

10. GEO should match: the address filled out during the registration process and the geo-location during the verification process needs to match.

Why did Your PLE (Proof Of Legal Existence) Verification Fail?

PLE can be a Passport, National ID, or Driving License. Documents such as Tax ID, Resident ID, Company ID, and other documents are not acceptable for PLE.

To assure faster verification, please make sure that your PLE document follows the requirements below:

1. Clear scan: the scan of the documents needs to be clearly readable and should display the full document.

2. Scan of both sides: If you use your driver's license or National ID as PLE, both sides need to be scanned and uploaded (front and back copy).

3. Match in names: The name on your PLE document needs to match the name that you used during the registration process.

4. Match in dates of birth: The date of birth on your PLE document needs to match the date of birth you provided during registration. In some cases, we might request to attach additional documents for PLE through email.

For a quick recap, you can check all the details for your STICPAY account verification in the infographic below!

If you still experience verification problems after making sure your POA and PLE follow all the requirements, please contact our customer support team.

If you want to learn more about how to use STICPAY, take a look at our other STICPAY guides:

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